Regional Operations Manager

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Regional Operations Manager is responsible for the oversight and performance of a designated group of retail thrift stores (typically 5 locations). This role ensures consistent store operations, coaching of store managers, alignment with organizational policies, and delivery of mission-based service.

Qualifications:

- 5+ years of retail or operational management experience, including multi-site or supervisory

roles.

- Strong interpersonal, coaching, and conflict resolution skills.

- Experience working with mission-driven or nonprofit organizations preferred.

- Proficient in POS systems, spreadsheets, and digital reporting tools.

- Valid driver’s license and ability to travel regularly between store sites.

Key Responsibilities:

Store Oversight:

- Oversee the daily operations of assigned retail thrift stores, ensuring consistency in standards,

customer service, and inventory management.

- Monitor store performance (sales, donations, expenses) and identify opportunities for

improvement.

- Provide hands-on support to store managers, including problem-solving, policy

implementation, and issue escalation.

Leadership & Supervision:

- Directly supervise a group of Store Managers, providing mentorship, evaluations, and

performance management.

- Conduct regular site visits and lead weekly one-on-one check-ins with each manager.

- Facilitate hiring, onboarding, and professional development for store management teams.

Operational Execution:

- Ensure store operations align with standard operating procedures (SOPs), safety regulations,

and mission-driven practices.

- Collaborate with centralized departments (logistics, finance, training) to support store needs.

- Identify and troubleshoot operational challenges (e.g., staffing shortages, donation flow

issues, equipment needs).

Financial & Compliance Management:

- Track and report on store-level financial performance; assist managers in managing the store

budgets, pricing strategies, and expense control.

- Ensure stores adhere to internal policies, nonprofit compliance standards, and risk

management protocols.

Team Development & Training:

- Promote a positive, inclusive, and mission-focused culture in all stores.

- Support the Training & Standards Coordinator in implementing onboarding and training

processes.

- Foster collaboration and knowledge-sharing among store managers.

Community & Mission Engagement:

- Ensure stores reflect the values and mission of the organization through accessibility, pricing,

and community engagement.

- Represent the organization in local partnerships or community events when appropriate.

Compensation Pay Range:

$65,996.22 - $98,994.33

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.