Revenue Cycle Payment Poster

Position Summary

The Revenue Cycle Payment Poster is a valued member of the Revenue Cycle team. This role provides payment and denial posting along with other revenue cycle functions.

Key Duties and Responsibilities

The key duties and responsibilities of the Revenue Cycle Payment Poster include, but are not limited to:

• Accurately posts payments and/or denials via ERA and paper remits
• Accurately records denials with appropriate reason codes
• Runs daily deposit reports
• Pull online and lockbox deposits and post daily
• Research unidentified payments and/or recoupments to determine appropriate resolution
• Research credit accounts and validate accuracy prior to processing refunds or adjustments
• Review Payer initiated refund requests to determine appropriateness of refund and escalate or refund following policy.
• Acts a liaison between corporate office and care centers regarding payments
• Other duties as assigned

Education/Experience

• High School diploma or GED
• Minimum 1-3 years medical billing experience
• NextGen and Amkai experience is a plus

Knowledge, Skills and Abilities

• Superior customer service skills
• Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time efficiently, with meticulous attention to detail, accuracy and completion
• Ability to manage multiple factors for the best result
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.