It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role:The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.
Qualifications:
- Current license as RN in the state where the employee will be working
- Minimum of one (1) year nursing experience; hospice or hospital experience preferred
- Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
- Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
- Mobile Driver - Valid driver’s license and automobile insurance per Company policy
- Reliable transportation to meet patients’ needs
- Excellent critical decision making and problem-solving skills
- Excellent clinical and assessment skills
- Ability to use equipment with visual and auditory mechanisms
- Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
- Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
- Strong patient service skills
- Information seeking / probing skills
- Accurate knowledge transfer
- Listening, understanding, and responding
- Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits
- Ability to work in a cooperative team environment
- Able to exhibit a sense of urgency in daily work activities
- Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
- Available to work shifts to accommodate extended hours of operation as scheduled
- Ability to perform sedentary work with frequent interruptions
- Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
- Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
- Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023
Some locations may require:
- Completes clinical admissions for all Company services including, but not limited to:
- Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner
- Identifies admission objections, concerns or other entry barriers and provides responses
- Educates patient/family on admission requirements and addresses immediate needs
- Completes informed consents and initial assessment according to regulations and Company policy
- Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs
- Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort
- Obtains Physician orders
- Completes documentation per Company policy
- Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.
- Communicates frequently with Admissions to ensure timely follow-up. When assignment is complete, informs Admissions and prepares for next assignment.
- Provides all necessary clinical communication timely using SBAR.
- Discusses any potential needs with after-hours staff.
- Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.
- Obtains medical record information for the referral.
- Develops strong relationships with case managers, physicians, etc. at facilities.
- Works with Professional Relations Representatives (PRRs) to provide education on all available services.
- Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.
Competencies:
- Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
- Represent the Company professionally at all times through care delivered and/or services provided to all clients.
- Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
- Comply with Company policies, procedures and standard practices.
- Observe the Company's health, safety and security practices.
- Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
- Use resources in a fiscally responsible manner.
- Promote the Company through participation in community and professional organizations.
- Participate proactively in improving performance at the organizational, departmental and individual levels.
- Improve own professional knowledge and skill level.
- Advance electronic media skills.
- Support Company research and educational activities.
- Share expertise with coworkers both formally and informally.
- Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Job Responsibilities:
- Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory. Provides compassionate customer service to patients and families.
- Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.
- Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
- Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
- Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
- Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
- Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals.
- Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.
- Completes documentation per policy and procedure.
- Perform other duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.