Sales Support Representative I, Temporary, Part-Time, 20 - 30 hours per week

HM Electronics


Job Category: Sales
Requisition Number: SALES003928
Part Time
Remote
Carlsbad, CA 92010, USA +1 more

Job Details

Description

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.

Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity. Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers. Come join our team!

If you are a temporary Sales Support Representative I, Temporary, Part-Time, 20 - 30 hours per week, we would love to hear from you! Candidates must reside in one of the following states: Arizona or California. Relocation support is not provided for this role.

What you will do in the position:

• Order Entry and Return Orders
  
  • Performs accurate entries of domestic and international orders.
  • Processes and manages quote orders.
  • Enters returns for credit and DOA AWRs. Must be done in 48 hours
• Inventory Management
  
  • Identifies inventory levels within ERP system and quotes accurate lead times to RSMs and partners.
• Order Management
  
  • Audits orders on a regular basis
• General Sales Support
  
  • Answers CRM cases within 24 hours for general questions.
  • Properly attaches POs to the share drive and in ERP system
  • Answers/transfers/conference phones.
  • Attends training classes on products; watches webinars concerning products and attends general training sessions.
  • Updates CRM customer service cases and accurately dispositions.

What you will need to succeed:

• Qualifications
  
  • Team player who works productively with a wide range of people, including difficult customers, management, and co-workers.
  • Delivers superior customer service with a focus on passion to exceed customer expectations and drive customer satisfaction through the organization.
  • Ability to work independently with some direction.
  • Manages time effectively and adapts quickly to changing priorities.
  • Professional demeanor.
  • Multi-tasking, problem solving, organization, and analytical ability.
  • Ability to follow written instructions and documented procedures.
  • Technical expertise and knowledge of Clear-Com products.
• Experience
  
  • 1+ years
• Education
  
  • High School Diploma - Required
• Travel: 0%

Pay Range: $18.00 - $23.32/hour. This is the pay range we reasonably expect to pay for the role. It may vary depending on experience and other factors.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computer and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl.

Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.

Job Details

Description

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.

Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity. Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers. Come join our team!

If you are a temporary Sales Support Representative I, Temporary, Part-Time, 20 - 30 hours per week, we would love to hear from you! Candidates must reside in one of the following states: Arizona or California. Relocation support is not provided for this role.

What you will do in the position:

• Order Entry and Return Orders
  
  • Performs accurate entries of domestic and international orders.
  • Processes and manages quote orders.
  • Enters returns for credit and DOA AWRs. Must be done in 48 hours
• Inventory Management
  
  • Identifies inventory levels within ERP system and quotes accurate lead times to RSMs and partners.
• Order Management
  
  • Audits orders on a regular basis
• General Sales Support
  
  • Answers CRM cases within 24 hours for general questions.
  • Properly attaches POs to the share drive and in ERP system
  • Answers/transfers/conference phones.
  • Attends training classes on products; watches webinars concerning products and attends general training sessions.
  • Updates CRM customer service cases and accurately dispositions.

What you will need to succeed:

• Qualifications
  
  • Team player who works productively with a wide range of people, including difficult customers, management, and co-workers.
  • Delivers superior customer service with a focus on passion to exceed customer expectations and drive customer satisfaction through the organization.
  • Ability to work independently with some direction.
  • Manages time effectively and adapts quickly to changing priorities.
  • Professional demeanor.
  • Multi-tasking, problem solving, organization, and analytical ability.
  • Ability to follow written instructions and documented procedures.
  • Technical expertise and knowledge of Clear-Com products.
• Experience
  
  • 1+ years
• Education
  
  • High School Diploma - Required
• Travel: 0%

Pay Range: $18.00 - $23.32/hour. This is the pay range we reasonably expect to pay for the role. It may vary depending on experience and other factors.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computer and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl.

Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.

We participate in the e-verify system.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.

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