Sales Tools and Capabilities Product Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization.

The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is the analysis and business decisioning arm of GCS responsible for studying business performance and uncovering practical insights to support growth. The SPT Capabilities group leads tools strategy for our 4,000+ colleagues in the field (face-to-face) and telephone teams who lead new sales and the retention and of existing business.

We collaborate across the entire GCS business to accelerate growth by equipping a best-in-class B2B customer-facing organization. This includes introducing innovative solutions and crafting roadmaps for the most viable integrations to provide a seamless and outstanding prospect and customer sales experience. We are working to curate a best-in-class sales process using technology, AI, and Machine Learning and are looking for a highly motivated, strategic problem solver who sees the opportunity in every challenge.

Key Responsibilities:

• Lead project and program efforts for multifaceted product implementations
• Identify, communicate, and manage risks associated with product launches
• Collaborate cross-functionally with multiple partners throughout the organization to define product roadmaps and implement capability strategy
• Understand and apply new trends and competitive best practices into product roadmap requirements
• Support development of appropriate tracking and reporting to determine product performance
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Serve as the primary advocate for sales teams by gathering, analyzing, and synthesizing customer feedback, sales insights, and market trends to advise product and capability decisions
• Define and report critical metrics to evaluate capability effectiveness and ensure continuous improvement and alignment with business goals
• Ensure that tools are aligned with regulatory requirements and effectively address identified gaps where needed

Minimum Qualifications:

• 2+ years of experience in Product/Project Management with proven track record in defining winning product constructs and delivering a product vision and strategy
• Excellent communication and collaboration skills, with the ability to influence across all levels of the organization
• Self-starter who thrives in an evolving, dynamic environment
• Able to build relationships and influence without authority
• Strong analytical abilities
• Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint deck development, Word documentation)
• Bachelor’s degree or equivalent experience required

Preferred Qualifications:

• Experience working within or closely with Business Development and Client Management teams
• Advanced degree or equivalent experience preferred

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.