Position Title: Scheduling Specialist
Description
Responsibilities
- Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
- Arrange complex product transportation for domestic and international shipments based on customer, service, and jurisdictional requirements.
- Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications, with particular focus on international requirements.
- Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
- Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
- Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
- Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
- Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
- Manage international sales orders and prepare corresponding international shipping packets in full regulatory compliance.
- Assist in training and mentoring Level I Scheduling Specialists on key systems and best practices.
- Proactively identify opportunities for continuous improvement in scheduling processes, workflows, and documentation.
- Maintain positive interdepartmental relationships to enhance customer service effectiveness.
- Update job knowledge through educational opportunities and perform other assigned duties.
- High School or GED required, bachelor is preferred in a technical discipline
- 3+ years of experience in scheduling, logistics, or operations, preferably in the gaming industry
- Proven experience with multi-module ERP systems such as SAP, Oracle, or MS Dynamics
- Strong understanding of coordinating complex operational activities, including international logistics and regulatory compliance
- Demonstrated ability to identify process improvements and contribute to continuous improvement initiatives
- Experience or strong willingness to train and mentor junior team members
- Excellent communication skills; interact effectively and work productively with a wide range of people
- Exceptional customer service skills to address customer needs and build positive relationships
- Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
- Proven ability to multi-task and adapt to changing demands and handle high-pressure situations while maintaining accuracy and efficiency.
- Advanced experience with Microsoft Office Suite Programs, and high-volume data entry
- Skilled in interpreting complex information accurately and applying sound analytical thinking to support operational and administrative needs.
- Demonstrates consistency, precision, and a structured approach to problemsolving.
Equal Opportunity Employer, including disability/protected veterans
PI283473253