Senior Analyst, US Event Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The B2B Events & Experiences team leads the strategy, design, and execution of high-impact in-person experiences across the US and International markets. Our portfolio spans industry conferences, proprietary customer engagements, go-to-market activations, executive programs, and strategic gifting initiatives, all designed to deepen relationships, strengthen brand equity, and drive measurable business growth.

Reporting to the Director, US B2B Events & Experiences, the Sr. Analyst, US B2B Event Operations will play a critical role in enabling the successful delivery of US B2B event programs. This individual will lead operational excellence initiatives across control management, supplier governance, compliance, and Center of Excellence (COE) infrastructure to ensure programs are delivered efficiently, consistently, and in alignment with enterprise standards.

This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and is passionate about building scalable processes that support high-performing marketing teams.

Core Responsibilities:

• Oversee key operational processes to ensure US B2B event programs are delivered efficiently, compliantly, and in accordance with enterprise risk standards.

• Partner closely with Operational Excellence and Compliance teams to implement and manage process controls that mitigate brand, financial, and reputational risk.

• Maintain documentation, governance frameworks, and audit-ready processes across the event portfolio

• Lead third-party engagement processes, ensuring all suppliers and agencies are properly onboarded and compliant with enterprise requirements.

• Manage ongoing supplier oversight, including annual reviews, documentation tracking, and risk assessments.

• Manage and continuously evolve US B2B Events Center of Excellence resources, including the Experiential Toolkit supporting approximately 50+ customer events annually.

• Identify process improvement opportunities and implement enhancements that streamline execution and improve team efficiency.

• Serve as a trusted operational partner to the broader events team, proactively identifying risks and solutions.

Minimum Qualifications:

• 3+ years of experience in marketing operations, event management, customer-facing marketing, or a related field.

• Strong understanding of process management, governance, and risk mitigation in a matrixed environment.

• Exceptional project management skills with strong attention to detail and follow-through.

• Highly motivated and action-oriented, with the ability to manage multiple priorities and adapt in real time.

• Strong professional presence and interpersonal skills with the ability to collaborate and influence across teams.

• Excellent written and verbal communication skills.

• Demonstrated ability to handle sensitive information with discretion and operate with the highest level of integrity.

• Bachelor’s degree required.

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions