Senior Associate-Tech Operations Engineering

You lead the way. We have your back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact?

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Responsibilities:
• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level targets.
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
• Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
• Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc.
• Automate deployments in test or production environments using standard
• Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil.
• Drive automation and ensure automated test scripts are completed for new features.
• Manage time effectively and work independently and as part of a team.
• Demonstrate a passion for continuous learning environment for the team.
• Good attitude, communication, willingness to learn and collaborate.
• Bring a culture of innovation, automation, ideas, and continuous improvement.
• Challenging status quo, demonstrate risk taking, and implement creative ideas.

Minimum Qualifications:

• BS degree in Computer Science, Computer Engineering, other technical discipline.
• Mainframe - Cobol, DB2, IMS, JCL, CICS, MQ, and familiarity with Control M.
• Monitoring and observability tools - Dynatrace, Splunk, Elf.
• 4+years of work experience in software engineering, app support or infrastructure operations or runtime engineering.
• A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus. Cloud certification (foundation) is desirable.
• Experience in observability (telemetry), monitoring and logging tools, resiliency and incident management best practices, to ensure reliability and performance of applications in a production environment.
• 4+ years of programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Bash, Selenium, Linux and Ansible.
  

Preferred Qualifications:

• Hands-on experience in Core Java, SOAP/REST APIs, React, relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
• Excellent problem-solving and troubleshooting abilities, focused on understanding, and resolving runtime issues quickly.
• Practical experience with implementation of system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time).
• Experience with Continuous Integration and Continuous Delivery environment and platforms, such as GIT.
• Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs. Excellent collaboration skills, with the ability to work effectively in a cross-functional environment.
• Familiarity with site reliability engineering (SRE) and non-functional requirements (NFRs) is preferred.

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.