Senior Commercial Field Operations Manager -East

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Sr. Commercial Field Operations Manager (East), US Cell Therapy is a key member of the US CELL THERAPY National Account Team. This individual is responsible for supporting the US Cell Therapy East Region Director in execution of brand and franchise strategy to include the development and implementation of the business and account planning process. In addition, this individual serves as a home office liaison to specific operational functions including BI&A, Compensation and Marketing. This individual will work closely with the Sr. Commercial Field Operations Manager in the West, the Associate Directors of Field Strategy and Reporting as well as home office matrix partners to gather knowledge to inform the Region Directors. This role is field based and reports to the Senior Region Director for the East.

Responsibilities will include, but are not limited to, the following:

• Assists Region Directors in the development, communication and implementation of regional business and account plans
• Responsible for the daily tracking and monitoring of national business trends and creating tactics and strategy for each brand within US Cell Therapy
• Assists Region Directors in making decisions, simplifying work, and setting priorities based on assessment of trends within the marketplace
• Partners with home office functional areas to create and align with regional operations opportunities and priorities (i.e., BI&A, Compensation and Marketing, etc.)
• Leads execution of operations opportunities and priorities along with Regional Director across our customer-facing team
• Lead, manage and coordinate, along with Legal and the respective Region Directors, roles and responsibilities of the customer-facing team within US Cell Therapy including Commercial, Medical, VAP and Apheresis Operations
• Interfaces with National Director, Site Strategy and Field Operations, to drive execution of projects to improve internal and external communication
• Assists in the planning of regional meetings and teleconferences
• Communicates resource allocation decisions to Area Business Managers.
• Tracks the allocation and utilization of budgeted resources including alignment with Finance
• Assists Region Directors with the development and execution of regional communications
• Partners with the Associate Directors, Field Strategy, and Reporting to share learnings, expertise and provide feedback on operations related items including IT, CRM, Data, Analytics, etc.

Required Skills/Knowledge

• Bachelor’s degree or equivalent with minimum of 5 years of pharmaceutical or relevant sales experience
• Demonstrated ability to deliver sales objectives
• Experience with customer base and market industry knowledge
• Successful experience working with the local sales matrix team to accomplish business objectives
• Strong sales performance track record
• Experience in supporting Area Business Managers with onboarding new representatives and/or assisting with training in sales skills and product knowledge
• Ability to impact and influence others with no direct reporting relationship
• Ability to partner effectively with internal and external stakeholders at various levels
• Skill at maintaining organization, work performance and accuracy with large workload
• Ability to communicate effectively, clearly, and appropriately direct and synthesize communications
• Experience with CAR T/cellular therapy required

Capabilities

Leadership skills – Embodies the ability to “lead without authority” in a matrix environment to deliver results. Able to seek broad input from stakeholders regarding key decisions. Committed to BMS values. Possesses a sense of urgency.

Collaboration skills – highly skilled as a team player. Ability to work in a team environment, listen and collaborate across many functions. Gathers input nationally and informs regional strategy and initiatives.

Strategic Thinking – can think analytically, provide customer-oriented solutions, and manage complex issues effectively. Ability to gather insights and assess trends within the marketplace. Can manage and prioritize multiple workstreams. Demonstrative innovative mindset

Project Management – innovative and proactive with excellent overall business acumen. Strong organization, project and time management skills and ability to effectively manage a project from its initiation to delivery.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Field - United States - US: $136,170 - $165,006


The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1598828 : Senior Commercial Field Operations Manager -East