About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
The Senior Operations Support Coordinator is responsible for the day-to-day coordination and management of operational activities to support the CorroHealth team. They will align with both internal and external customers on a daily basis in order to drive and support company objectives. This role is essential to ensure the consistent high standard of quality and service delivery of CorroHealth.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
Job Responsibilities:
- Act as a liaison across departments to support operational processes and drive key objectives.
- Manage complex operational tasks with minimal supervision and strong attention to detail.
- Build and maintain positive working relationships with internal and external stakeholders through in-person, phone, and electronic communication.
- Oversee EMR account access by initiating, tracking, and documenting requests, including regular 30-day access renewals and issue resolution.
- Support new physician onboarding by coordinating access to hospital systems and ensuring timely system updates.
- Monitor and manage shared inbox correspondence, delegating or collaborating on tasks as appropriate.
- Identify and implement process improvements to enhance workflow efficiency and service delivery.
- Contribute to a positive team culture through strong team-building skills and collaborative leadership.
- Take initiative and ownership of tasks while promoting input and shared decision-making.
- Perform additional duties as needed to support company growth, innovation, and operational success.
Required Skills:
- Exceptional communication skills, both verbal and written.
- Excellent time management and organizational abilities.
- Strong customer service orientation with a professional demeanor.
- High attention to detail and accuracy in all tasks.
- Proven ability to maintain confidentiality and ensure data security.
- Strict adherence to HIPAA/HITECH regulations and compliance standards.
- Flexibility and adaptability in a fast-paced, dynamic work environment.
- Collaborative leadership style that promotes guidance over micromanagement.
- Ability to foster a positive team culture through team building and open communication.
Education/Experience Required:
- Bachelor’s degree in a related field required.
- Previous experience in a healthcare setting required.
- Prior IT systems technical support experience required, including troubleshooting, user assistance with access management.
- Working knowledge of Electronic Medical Record (EMR) systems such as Epic and Cerner required.
- Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Prior customer service experience preferred.
What We Offer:
- Competitive Hourly Payrate
- Remote within US only
- Equipment Provided
- Medical/Dental/Vision Insurance
- 401k matching program
- PTO: 80 hours annually
- 9 annual paid holidays
- Life Insurance
- Short/Long term disability options
- Tuition reimbursement
- Professional growth and more!
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.