Senior Manager, Chargeback Operations

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Summary:

This position manages the processing of chargebacks from wholesalers and distributors, plans and directs the support required for implementation of all activities associated with developing, monitoring, evolving and administering BMS' chargeback program. Manages collection procedures and ensures collections are optimized for chargeback deductions.

Responsibilities:

• First line manager of chargeback operations managing the processing of chargebacks from wholesalers and distributors
• Provide subject matter expertise to help internal teams understand chargeback processes and reduce errors that lead to chargebacks.
• Plans and directs the support required for implementation of all activities associated with developing, monitoring, and administering BMS' chargeback program
• Actively participates and team in the ongoing design/enhancement/implementation/testing of the Model N system relative to chargebacks.
• Coordinates cross-functional requirements with other P&CO teams to resolve chargeback errors.
• Coordinates with other departments such as Trade, Finance, and operations to gather necessary information for effective dispute resolution.
• Build and maintain business relationships with our wholesalers and distributors as well as across matrix teams including Government Price Reporting, Government Contracts Operations, Institutional Contract Administration, Customer Operations, Order to Cash Operations, IT, Trade Sales Ops, Finance and Customer Service Ops.
• Generate and review aging Accounts Receivable.
• Research and resolve payment discrepancies and monitor customer account details for non-payments, delayed payments and other account irregularities.
• Follow up on, collect and appropriately allocate payments.
• Reviews collection procedures and ensures collections are optimized for chargeback deductions.
• Makes decisions within the Net down process for current and aged deductions.
• Regularly reviews metrics and trending with management to demonstrate the overall effectiveness of operations.
  • Identify anomalies within the chargeback trend in order to proactively resolve systemic issues.
  • Track, analyze, and report on chargeback metrics to monitor the financial impact and highlight areas for improvement.
  • Generate monthly, quarterly, and annual chargeback reports for management, detailing dispute resolutions, and recovery rates.
  • Prepare presentations on chargeback activities, trends, and initiatives to reduce future occurrences.
• Compliance & Policy Development
  • Develop and refine internal policies and procedures to streamline the chargeback process and minimize chargeback risk.
• Ensure all actions taken comply with company policies.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business or related subjects is required. CPA, MBA preferred
• A minimum of 5 years of related experience. Solid knowledge and experience in the pharmaceutical industry preferred
• Demonstrated ability to identify and implement process and control enhancements and proven managerial experiences are required
• Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required
• A broad knowledge of Pricing & Reimbursement functions, government pricing regulations and systems transactional processing are preferred.
• Experience with SAP and Microsoft Office. Exposure to Model N or a similar system is preferred
• Proven ability to provide coaching and feedback to the team

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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