Senior Manager, External Fraud Risk Oversight

Job Description

The Global Risk & Compliance Organization (GRC) independently oversees the company's risk-taking and risk management activities, ensuring comprehensive identification, assessment, monitoring, and mitigation of risks within the Company's established risk appetite. GRC is responsible for maintaining a robust enterprise risk management framework while ensuring compliance with applicable regulatory requirements. Through strong partnerships across business units and functions, GRC enables sustainable business growth by fostering a culture of proactive risk management, sound governance, and regulatory excellence.

Financial Risk Management (FRM), within GRC, is responsible for the independent oversight of Credit Risk, Model Risk, Market & Liquidity Risk, External Fraud Risk, Financial Crimes, and Decision Science & Analytics across all business units, products, processes, and geographies at American Express.

We are seeking a Senior Manager, External Fraud Risk Oversight (Second Line of Defense) to join the Financial Risk Management organization. This role will provide independent oversight of the Company's external fraud risk profile, ensuring that fraud risks are effectively identified, measured, monitored, governed, and managed in alignment with the Company's risk appetite and regulatory expectations.

The successful candidate will play a key role in shaping the enterprise external fraud risk oversight framework by providing effective challenge to First Line of Defense (1LOD) strategies, influencing senior stakeholders, and driving data-driven risk insights. This individual will partner closely with business leaders, technology teams, model governance, compliance, operational risk, and regulators to strengthen fraud risk governance, enhance oversight capabilities, and ensure emerging fraud risks are proactively addressed.

This role requires expertise in fraud risk management, strong analytical and strategic thinking, excellent stakeholder management, and the ability to communicate complex risk themes effectively to senior leadership and governance committees.

Responsibilities

• Support the independent Second Line of Defense (2LOD) oversight of the enterprise External Fraud Risk Framework, ensuring alignment with the Company's risk appetite, governance standards, and regulatory expectations.
• Drive the development, enhancement, and ongoing maintenance of enterprise policies, standards, methodologies, and governance practices supporting External Fraud Risk Management.
• Provide effective independent challenge to First Line of Defense (1LOD) fraud strategies, controls, policies, risk assessments, and remediation activities to ensure risks are appropriately identified and managed.
• Lead independent risk assessments, thematic reviews, and deep-dive analyses to evaluate the effectiveness of fraud controls, identify emerging risks, and recommend risk mitigation strategies.
• Develop and oversee enterprise Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), early warning indicators, and risk appetite metrics to monitor changes in the external fraud landscape.
• Leverage advanced analytics, data visualization, and trend analysis to identify emerging fraud patterns, quantify risk exposure, and provide actionable insights that support executive decision-making.
• Partner with Product, Technology, Compliance, Operational Risk, Model Risk Management, Internal Audit, and other control functions to strengthen enterprise fraud risk governance and promote consistent risk management practices.
• Monitor the evolving external fraud threat landscape, industry trends, emerging technologies, and regulatory developments to proactively identify risks and recommend enhancements to the enterprise fraud risk framework.
• Influence enterprise-wide fraud risk strategy through thought leadership, cross-functional collaboration, and effective engagement with senior stakeholders.

Qualifications

Minimum Qualifications

• 7+ years of experience in fraud or operational risk management in the Banking or Payments industry.
• Robust understanding of fraud risk, industry standards, regulatory requirements, and risk mitigation practices.
• Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results.
• Robust analytical skills, including a proven ability to translate complex and disparate information to develop a comprehensive and cohesive conclusion for colleagues, business partners, and senior leaders.
• Ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors.
• Rigorous and analytical approach to problem-solving, decision-making, prioritization and collaboration across teams/geographies.
• Degree in a quantitative field (e.g., Business, Computer Science, Economics, Engineering or Mathematics) is highly preferred. This role is required to be on-site 3 days a week.

Preferred Qualifications

• Prior experience in fraud risk management oversight functions (2nd LOD).
• Knowledge of SQL and Python.
  
  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
  

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​