Senior Manager, Global Prospect and Brand Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As the Senior Manager of Global Prospect and Brand Insights within the Global Brand Strategy and Insights (GBSI) Measurement Insights team, you will play a pivotal role in shaping how we understand and act on brand sentiment worldwide - delivering actionable insights that guide strategy, marketing, and customer experience decisions across markets and business units.

Primary Responsibilities Include:

• Leading the global brand measurement survey program, ensuring methodological rigor, alignment with business strategy, and actionable outputs.
• Identifying and championing new, innovative approaches to brand measurement and analysis – evolving the program to take advantage of emerging technologies.
• Delivering clear insights on customer needs and values, and defining opportunities for American Express in the marketplace.
• Partnering across markets and business units, ensuring impact of insights by tailoring approach to meet diverse stakeholder needs.
• Collaborating with internal and agency partners to advance reporting automation and online tools that enable broad access to performance metrics and analyses.
• Managing agency partners to ensure data quality, timeliness of results, and operational and cost efficiency.

Minimum Qualifications:

• Proven Research Expertise: 7+ years in consumer insights, market research, or related roles. Hands-on experience designing, managing, and analyzing complex global research programs. Proficiency in quantitative and experimental research methods. Ability to identify and resolve methodological or data quality issues proactively.
• Growth & Innovation Mindset: Thrives in a dynamic, evolving environment, continuously learning and leveraging emerging technology to optimize methodologies and enhance impact.
• Insightful Storytelling: Skilled at translating data into compelling, actionable recommendations. Strong written, visual, and verbal presentation skills. Comfortable with statistical methods (significance testing, segmentation, regression/driver modeling).
• Leadership & Collaboration: Demonstrates resilience, flexibility, and solutions-orientation. Strong organizational skills. Effective at influencing and collaborating across complex stakeholder networks.
• Education: Bachelor’s degree required (Marketing, Business, Psychology, Social Sciences, or related field).

Preferred Qualifications:

• Combination of research vendor/agency and client-side experience.
• Post-graduate degree in marketing, market research, or related discipline.
• Experience leading large-scale customer sentiment or brand health measurement programs (e.g., NPS, Brand Tracking).
• Skilled with data visualization and survey platforms (Qualtrics, Tableau, or similar).

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.