Senior Manager - Partner Due Diligence Oversight – Platforms and Capabilities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Here, your expertise drives real transformation. Your voice will influence enterprise processes, your leadership will accelerate modernization, and your work will help redefine the way American Express manages partner risk and delivers seamless global experiences. You’ll collaborate across teams to solve complex challenges—advancing digitization, redesigning end-to-end workflows, and unlocking the power of data, automation, and GenAI/Machine Learning to meaningfully improve outcomes for our partners and our business.

As we continue evolving how we serve our Global 3PPP’s (Third Partner Payment Partners), we are committed to building smarter, more efficient, and more resilient operational and Due Diligence (DD) capabilities. Whether developing new digital tooling, streamlining Due Diligence experiences, or enhancing risk and compliance controls within the E2E DD process, you will help shape the next generation of operationalizing digital DD processes and oversight across the American Express 3PPP’s.

The Senior Manager role sits within Global Strategy Operations and Performance under Global Merchant and Network Services (GMNS) and plays a key leadership role in designing and implementing the end-to-end strategy for the digitization of the Due Diligence program across 3PPP’s. This includes defining business requirements, developing and enhancing tooling, driving workflow automation, and partnering closely with Technology, Compliance, Operations, and Product teams to bring the future-state ecosystem to life.

This role is central to reimagining how we assess partner risk—embedding policy and control needs into intuitive digital workflows, enabling greater consistency and transparency, and leveraging emerging technologies like GenAI/ML to accelerate decision-making and improve operational performance. You will help build a simplified, scalable Due Diligence experience that supports our global growth while strengthening the governance and control environment that underpins the American Express Network.

Key Responsibilities

⦁ Develop and own the E2E transformation strategy for digitization of DD across 3PPP channels
⦁ Asses current-state pain points, fragmentation, and risk; partnering with Product to define a future state workflow.
⦁ Collaborate with stakeholders across DD Operations, Business Development, Product, and Compliance teams to identify requirements.
⦁ Enabling analytics-driven decision making to evolve the future state operational and product needs.
⦁ Brainstorming and negotiating effectively with various stakeholders to continuously define requirements and prioritization.
⦁ Lead the tooling strategy and enhancements, ensuring the right systems and platforms are in place to enable effective oversight and operational efficiency.
⦁ Represent the business in all stages of solution design – ensuring tooling and capabilities reflect policy requirements, operational realities and needs, and partner experience goals.
⦁ Influence product decisions by providing insights on regulatory requirements, operational impacts, and risk considerations.
⦁ Lead operational planning for rollout of new digital tools and processes, including change management, training, process documentation, and partner adoption.
⦁ Embed Compliance, RCSA, and operational risk requirements into tolling and workflows to strengthen partner oversight and end-to end governance.
⦁ Develop clear, structured business updates, recommendations, and reporting for Sr. Leaders across the GSOP and Business Development organizations.

Required Qualifications:

⦁ 5-7+ years of experience in Product Management, Operations, Compliance, or Risk within financial services or highly regulated industries.
⦁ Strong understanding of Due Diligence, KYC/AML, partner onboarding, or third-party risk management processes.
⦁ Hands-on experience driving digital transformation, tooling builds, or workflow automation.
⦁ Familiarity with GenAI/ML applications in operational or risk processes
⦁ Experience developing business requirements, workflows, and process maps.
⦁ Strong background in PRSA/RCSA frameworks and integrating controls into system/process design.
⦁ Exceptional communication, stakeholder management, and problem-solving skills.
⦁ Proven ability to lead cross-functional initiatives from concept through implementation.

Preferred Qualifications:

⦁ Product development experience supporting technology teams or building complex internal tools.
⦁ Prior experience in Operations, Product Development, GNS or partner-facing environments.
⦁ Certification or formal training in GenAI/ML, Agile, or Product Management.
⦁ Experience driving or contributing to large-scale, enterprise-wide initiatives on the business or product side, with demonstrated ability to navigate ambiguity, influence diverse stakeholders, and deliver integrated end-to-end solutions.

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.