Senior Manager, Product & Benefits

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express operates in Mainland China through our joint venture, Express Company (EC), representing a significant opportunity for us to compete in one of the largest and most advanced payments markets in the world. The Enterprise China Management (ECM) team partners across EC and Amex to build the China business and capitalize on this incredibly exciting opportunity for growth.

The Senior Manager, Product & Benefits, will play a critical role in shaping the growth of American Express in Mainland China. This individual will lead cross-functional collaboration across Express Company (EC), bank partners, and internal Amex stakeholders to drive product innovation, portfolio performance, and differentiated customer value propositions in one of the world’s most dynamic payments markets.

This role offers a unique opportunity to help shape the future of American Express in China by operating at the intersection of strategy, partnerships, product innovation, and market expansion.

Responsibilities

• Serve as a strategic bridge between American Express and Express Company, aligning priorities across product, benefits, and business development teams.
• Support end-to-end execution of product launches in China, including strategic positioning, partner engagement, go-to-market coordination, and operational readiness to ensure successful commercialization and portfolio performance.
• Track product performance and derive insights to inform EC portfolio management and strategy setting.
• Lead the identification, development, and negotiation of differentiated cardmember benefits and strategic partner offerings for the China market, working closely with merchants, network partners, and internal stakeholders to deliver compelling value propositions that drive portfolio growth and competitive differentiation.
• Drive execution across complex, cross-functional initiatives by aligning stakeholders, proactively mitigating risks, identifying growth opportunities, and delivering strategic recommendations to senior leadership and partners.
• Act as a key strategic representative of American Express in engagements with issuing partners, influencing decision-making, securing alignment on business priorities, and driving actions that advance Amex and Express Company growth objectives in China.
• Bring AXP best practices and thought leadership to EC while becoming a go-to-expert on the China market and consumer trends.

• Work with EC and AXP stakeholders to troubleshoot and resolve any potential customer escalations.

Qualifications

Minimum:

• Minimum 5 years of experience in product management or similar functions
• Tenured Manager/Sr. Manager with experience in card product management, partner benefits management, and/or business development
• Aptitude for building strong relationships and influencing internal and external partners.
• Comfortable working against tight deadlines, bringing structure to imperfect information and ambiguity, and developing associated action plans.
• Project management experience and/or ability to manage multiple stakeholders and workstreams.
• Adaptable and comfortable working on a variety of initiatives, many without an established process or solution
• Strong financial and data analytics acumen, executive presence, effective written and verbal communicator
• Demonstrated ownership mindset, resilience, and commitment to delivering high-quality outcomes.
• Flexibility to work across multiple time zones, as needed.
• Ability to travel to mainland China as business need arises.
• Bachelor's degree is required

Preferred:

• Working proficiency in Mandarin (speaking and writing)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.