Senior Manager, Qualification Services

Job Description:

The Role

If you are looking for a role that spans across many parts of the organization and gives you the opportunity to interact with many parties, this may be the role for you! Qualification Services is an Integrated Operations team looking to add a dynamic leader who can lead geographically dispersed professionals supporting clients & customers thru a difficult life event. The right candidate will work with their individual team, other Operations Functions, Client & Relationship Management, Legal, Risk & Compliance as well as the External Client and their contacts.

The Senior Manager, Qualification Services will report to the VP of Workplace Investing Qualification Services, one of six divisions within this organization. The Senior Manager will be a member of the WI Qualification Services leadership team and will support 10-15 associates in the US and many dotted line India Associates supporting the Integrated Beneficiary Process. This function spans across our DB, DC, TEM & HW clients. Other responsibilities include the leadership of key WI Ops programs and initiatives, as well as leadership of risk mitigation and audit-focused initiatives.

The Expertise and Skills You Bring

• Excellent people management/leadership ability
• Operations Experience preferred, although not required
• Bachelor’s degree or equivalent years of experience, MBA preferred.
• Knowledge of legal and regulatory topics related to benefits administration is preferred.
• Knowledge of the benefit & retirement administration business (DC, DB, TEM & HW)
• You have Proven Leadership experience - consistently displays the ability to coach, manage & lead teams with varied strengths; provides solid support of and advocates for the needs of the group; builds positive relationships with internal and external business partners.
• You have Operations Management experience - manages multiple products, service offerings, processes, critical metrics and group level budget within established parameters to ensure customer/client satisfaction and the achievement of operational performance targets.
• You have Strategy & Execution experience - effectively translates strategy into clear business goals and links them to individual and group goals; develops and communicates a vision and mission related to meeting customer needs; advocates for and allocates resources to deliver the highest priorities.
• You have problem resolution experience - identifies and proactively addresses problems and potential risks as well as implementing timely solutions.
• You have strong understanding of the application of quality/operational improvement methodologies to ensure continuous improvement and consistent service delivery.
• You have Strong written and verbal communication skills

The Value You Deliver

• Help create culture of learning, empowerment, and transparency.
• You will inspire and motivate your team to achieve their maximum potential
• You can prioritize time-sensitive work and multiple demands to ensure Client Expectations are met
• You can work well under pressure and communicate the sensitivity and urgency of responses.
• You are comfortable presenting to clients & business partners

Note: Fidelity is not providing immigration sponsorship for this position.

Certifications:

Category:

Operations, Transaction Processing

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.