Senior Manager - Retail Partnerships

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the U.S. Consumer Services Team:

The U.S. Consumer Services Team is responsible for making membership essential by creating and delivering best in class marketing and our suite of differentiated products & lifestyle services (e.g. dining, travel). This team also drives the strategy, sourcing, and delivery of proprietary cash back, cobrand, and membership rewards consumer products and enterprise benefits to American Express members, with a focus on driving daily relevance and backing in their lives.

About the U.S. Consumer Services – Business Development & Partnerships Team

Within U.S. Consumer Services, the Business Development & Partnerships team is focused on building strong partnerships with great brands; these partnerships differentiate our card products and deliver compelling partner-funded value to our Card Member, which makes membership essential.

Responsibilities:

The Senior Manager, Retail Partnerships will lead our U.S. Consumer benefit relationships with our key retail partners (including Saks). The successful candidate will be responsible for key aspects of the benefit lifecycle, including:

• Leading goal-setting and supporting financial forecasting
• Defining benefit positioning and marketing
• Ensuring seamless customer experience and Operational Excellence
• Delivering against all contractual commitments (i.e. attribution, reporting, payments)
• Identifying and progressing benefit growth opportunities
• Leading test & control processes

In addition to working closely with key retail partners, the successful candidate will partner with many groups across the Blue Box including Product Management, Global Merchant Services, Finance, Marketing, Corporate Affairs & Communications, Control Management, and more.

Minimum Qualifications:

• Demonstrated ability to build relationships, influence, and collaborate effectively with cross-functional teams
• Deep curiosity, interest in continuously learning more about the Blue Box and the partner(s)
• Proactive, organized, and results-oriented individual
• Exceptional oral and written communication skills
• Roll-up your sleeves attitude with ability to dive into the details where required and demonstrated ability to be thorough in approach
• Ability to manage multiple strategic projects and timelines with effective organizations skills and prioritization methods
• Thrive in dynamic environments where each week may present new challenges to overcome and problems to solve; comfortable with ambiguity and working in white space

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.