Senior Manager-Software Engineering - EDAI

Job Description

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Data Privacy organization develops and delivers solutions that enable enterprise-wide privacy, compliance, and data governance capabilities across American Express. The organization supports critical privacy programs and platforms including GDPR Record of Processing Activities (ROPA), Third-Party Data Sharing, Data Subject Access Requests (DSAR), consent and preference management, purpose limitation, and regulatory compliance initiatives that strengthen customer trust and ensure responsible data stewardship across the enterprise.

The position of Sr. Manager, Software Engineering leads and mentors a team of engineers, manages project resources and team development, and oversees the strategic vision and enterprise-wide integration of privacy technology platform solutions. This role ensures alignment with long-term company roadmaps, evolving regulatory requirements, and rigorous governance standards while driving scalable, secure, and compliant data privacy capabilities across the organization.

Responsibilities

• Oversees and mentors a team of engineers, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams. Provides direct leadership and coaching to teams, supporting training and development of best practices.
• Manages resource allocation, project timeline, and budget for solutions architecture projects, ensuring alignment with organizational goals.
• Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development.
• Oversees the strategic vision for technology platform solutions, ensuring alignment with comprehensive platform blueprints and long-term company roadmaps, and serving as the primary liaison for complex and large-scale integrations.
• Leads enterprise-wide integration initiatives by devising and implementing advanced integration strategies that optimize platform capabilities, performance, and efficiency across multiple business units.
• Guides and oversees solution architecture design work by conducting comprehensive design and code reviews to ensure the delivery of highly complex business outcomes and strict adherence to enterprise standards.
• Shapes the platform’s application programming interface strategy and implementation roadmap by collaborating with senior business and data architects to integrate their input into highly advanced platform solutions.
• Innovate technical solutions and business process improvements by leading in-depth analyses of business needs and technology strategic directions, leveraging cutting-edge technologies.
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.
  
  

Qualifications

• Bachelor’s or Master's degree in Computer Science, Computer Engineering, Information Systems, and/or comparable experience; advanced degree preferred.
• Knowledge of working with relevant supporting architecture domains required to align and deliver solutions (business, information, application, technical, etc.).
• Knowledge of working with microservices, execution patterns, and performance optimization techniques.
• Knowledge of current industry best practices regarding privacy and compliance disciplines.
• Hands-on programming experience relevant to the assigned technology platform in a professional environment, and/or comparable experience.
• Experience in managing and mentoring teams of architects and engineers.
• Experience in leading and oversee multiple complex technology projects simultaneously, ensuring alignment with strategic business goals.
• Experience in application solution architecture design and end-to-end software development of complex distributed (multi-tiered) systems.
• Experience in multiple technology disciplines with a deep knowledge of architectural concepts (business, data, technical, and solution) and a proven track record of implementation.
• Experience in using a systems analysis and design methodology applicable to an Agile product environment.
• Experience in relevant software development life cycle methodologies, practices, and compliance policies/procedures.
• Experience in solution architecture, complex application systems design, and platform integration via modern approaches (i.e., RESTful application programming interfaces).
• Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
  
  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.