Senior Product Designer – Colleague Experience Group

Job Description

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

As a Senior Product Designer within our Colleague Experience Group, you will shape the employee experience across HR products and digital services that support colleagues throughout their journey (from onboarding and learning to career growth and employee support).

Working closely with Product, Business, Engineering, and Operations teams, you will apply user-centered design, research, and service design practices to create intuitive, efficient, and scalable experiences. You will help translate complex business processes into seamless digital solutions while identifying opportunities to leverage AI, automation, and intelligent guidance to improve how work gets done.

Responsibilities

Experience Design & Discovery

• Lead discovery, user research, and usability testing to understand colleague needs, pain points, and opportunities for improvement.

• Design end-to-end employee experiences through journey mapping, workflows, user flows, wireframes, prototypes, and service design artifacts.

• Create intuitive content, guidance, and support experiences that simplify complex processes and help colleagues complete tasks successfully.

• Design and optimize conversational, AI-enabled, and self-service experiences, including guidance patterns, workflows, and support interactions.

• Use user feedback, behavioral insights, analytics, and operational data to identify opportunities and translate them into scalable digital solutions.

Product & Solution Development

• Partner with Product Managers, Engineers, HR stakeholders, and Operations teams to define requirements and deliver user-centered solutions.

• Influence product strategy and prioritization by representing the colleague perspective throughout the product lifecycle.

• Identify opportunities to improve self-service, streamline processes, and increase adoption through thoughtful experience design.

• Contribute to the design of AI-enabled, guided, and automated experiences that improve efficiency and reduce friction.

• Balance user needs, business goals, and enterprise SaaS platform constraints to deliver effective experiences.

• Recommend custom solutions, integrations, AI, or automation when platform-native capabilities are insufficient.

Collaboration & Leadership

• Serve as a trusted UX partner within cross-functional teams, advocating for human-centered design principles and best practices.

• Facilitate workshops, stakeholder discussions, and collaborative design sessions.

• Help establish consistent experience patterns, standards, and approaches across the HR technology ecosystem.

Qualifications

Required Qualifications

• 5-7 years of experience in UX Design, UX Research, Product Design, Service Design, or related disciplines.

• Experience designing employee, HR, workforce, or enterprise digital experiences.

• Strong understanding of user-centered design, interaction design, service design, and UX research methodologies.

• Experience conducting research and translating insights into actionable design solutions.

• Experience creating journey maps, workflows, wireframes, prototypes, and experience concepts.

• Working knowledge of Agile delivery practices and tools such as Jira and Confluence.

• Excellent communication, facilitation, and stakeholder management skills.

• Proficiency with Figma, Mural, and related design and collaboration tools.

Preferred Qualifications

• Experience with enterprise HR platforms such as Oracle HCM, ServiceNow, or similar solutions.
• Experience designing AI-enabled, conversational, or intelligent workflow experiences.

• Familiarity with information architecture, knowledge management, self-service, or guidance systems.

• Experience working within complex, matrixed enterprise environments.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​