Senior Product Manager - Agentic AI Innovation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate & B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global & Large and Middle Market customers

About the Team

AI is reshaping the future of commerce and redefining the experiences of our Corporate and Small Business customers expect. The Agentic Innovation & Partnerships team within GCS leads strategy and execution for agentic products—developing intelligent, adaptive systems that transform how our customers interact, transact, and grow.

How You’ll Make an Impact

As Senior Product Manager, Agentic AI Innovation, you will define the “why” and the “what” for next-generation agentic AI products. You’ll translate business strategy and customer insights into a clear product vision, roadmap, and success metrics—driving value across our agentic ecosystem. You will collaborate with product development, engineering, design, data science, and enterprise stakeholders to deliver solutions that are safe, scalable, and transformative.

Key Responsibilities

• Define Vision & Strategy: Shape the product vision and define the “North Star” for agentic AI capabilities within GCS. Ensure alignment with enterprise AI strategy and business OKRs (Objectives and Key Results).
• Drive Roadmap & Prioritization: Develop and maintain the Agentic Product roadmap, balancing innovation, business value, and risk. Lead prioritization across initiatives using measurable value and impact metrics.
• Champion Customer Value: Translate complex customer and business problems into agent use cases. Partner with UX and AI teams to design end-to-end experiences that enhance decision-making, productivity, customer value and satisfaction.
• Deliver Measurable Outcomes: Define and track key performance indicators (adoption, efficiency gains, cost savings, satisfaction, product velocity). Communicate outcomes and learnings to senior leaders.
• Cross-Functional Leadership: Serve as the primary business interface for the Agentic Innovation team—collaborating with stakeholders across GCS Product, Engineering, and Partner teams to deliver cohesive, compliant solutions.
• Governance Alignment: Partner with Product Development and Governance teams to ensure delivery adheres to risk, model validation, and compliance frameworks.

Minimum Qualifications

• 6+ years of product management experience, ideally in AI, fintech, or digital platforms.
• Proven track record in defining and launching innovative, customer-centric products.
• Strategic thinker with ability to connect business goals to technology outcomes.
• Strong analytical, problem-solving, and communication skills with experience presenting to senior leadership.
• Demonstrated ability to work cross-functionally in complex, fast-paced environments.
• Passion for emerging technologies, particularly AI, automation, and digital transformation.

Preferred Qualifications

• Experience in AI-driven product ecosystems or conversational/agentic platforms.
• Background in enterprise payments, B2B commerce, or digital innovation.
• Bachelor's degree in Business, Computer Science, or related field; MBA preferred.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions