Senior Product Manager - Amex Digital Labs

Job Description

About American Express Digital Labs

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.

As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.

Role Overview

We are looking for a Senior Product Manager to lead new features and products uniquely enabled by Web3 technology on our newly released Amex Passport product. The person in this role will create novel experiences across travel, dining, and entertainment that drive habitual engagement with our Card Members. They will work with the broader team to invent new offerings that strengthen connections with our Card Members and expand the value of Amex Passport.

This Senior Product Manager will be responsible for conducting market research to pinpoint customer needs, defining the customer experience, and owning the core end-to-end UI/UX flows that bring new product experiences to life. They will work cross-functionally to articulate requirements, deliver product features, define complex architecture in partnership with technology teams, and evolve the product backlog.

This person will also own key relationships with the transaction and data teams, marketing, design, and other teams across American Express. They will serve as the main point of contact for design and cross-functional partners, ensuring that product experiences are cohesive, intuitive, and aligned with broader business objectives.

In addition, this Senior Product Manager will work closely with AI-enabled capabilities, including agents, to explore and develop new ways of enhancing Card Member experiences. Experience working with AI, agents, or emerging technologies is preferred, though a strong willingness to learn and apply these capabilities in a product context is also valued.

Responsibilities

• Lead development of new Amex Passport features across travel, dining, entertainment, and Card Member engagement use cases.
• Explore and apply AI-enabled capabilities, including agents, to enhance personalization, discovery, servicing, and engagement.
• Own core end-to-end UI/UX flows, ensuring experiences are intuitive, cohesive, and aligned with customer needs.
• Conduct market, customer, and competitive research to identify product opportunities and unmet needs.
• Translate customer insights, business goals, and technical capabilities into clear requirements, user stories, and acceptance criteria.
• Manage and prioritize the product backlog based on customer impact, business value, technical feasibility, and delivery timelines.
• Serve as the primary Product partner for Design, guiding user journeys, wireframes, prototypes, and experience decisions.
• Own the relationship with transaction and data teams to support data-driven product capabilities, integrations, and customer experiences.
• Partner with Engineering and architecture teams to define technical solutions, APIs, dependencies, and scalable implementation plans.
• Collaborate with Marketing, Business Development, Legal, Compliance, and Risk to support launches and ensure product readiness.

Qualifications

• 4+ years of experience in product management, new product development, software engineering, or a related role.
• Experience owning consumer-facing digital products from concept through launch.
• Strong ability to define end-to-end customer journeys, UI/UX flows, product requirements, and delivery plans.
• Experience working closely with Design to develop high-quality digital experiences.
• Ability to partner effectively with Engineering, architecture, data, marketing, compliance, and business stakeholders.
• Comfort working with technical teams on APIs, system architecture, integrations, dependencies, and tradeoffs.
• Experience with or strong interest in AI, agents, personalization, or emerging AI-enabled product experiences.
• Knowledge of Web3, blockchain, digital assets, digital identity, or related emerging technologies.
• Strong communication and influencing skills, with the ability to align teams and drive decisions.
• Ability to operate in ambiguous, fast-moving environments and bring structure to new product opportunities.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​