Senior Project Manager, Recruitment Strategy & Capabilities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Talent Acquisition Center of Excellence (TA COE) is seeking a Senior Project Manager, Recruitment Strategy & Capabilities, to support and partner with a cross-functional Recruitment Product workstream, optimizing processes and ensuring successful implementation of new systems and enhanced capabilities.

This unique opportunity will strengthen the recruitment function by enhancing the digital experience for our hiring leaders, colleagues, and candidates. This role relies heavily on forming close relationships across multiple partner teams across Colleague Experience Group (CEG) and all of American Express to set design goals, translate business and user needs, and craft a great end-to-end experience for Candidates, Hiring Leaders, and Recruiters.

Responsibilities:

Digital Capabilities Strategy & Execution:

• Collaborate with TA Leadership and global stakeholders in the Recruitment Product Workstream to create a comprehensive strategy that supports delivering a great end to end experience for a large, global, organization by:

• Minimizing manual tasks through automation

• Increasing efficiency

• Emphasizing compliance

• Leverage strategic mindset to identify opportunities for process improvement and innovation
• Develop detailed project plans, including scope, timelines, stakeholders, and deliverables

•Keep Talent Acquisition leadership apprised of progress through regular updates

• Create metrics, monitor progress, track KPIs, synthesize test results, and adjust strategies/projects as needed
• Collaborate effectively with partners such as Technology, Recruiting Operations, Colleague Risk & Systems, Recruitment Marketing, and Change Management by building key relationships to identify and manage dependencies

System Implementation:

• Partner closely with other stakeholders to lead the end-to-end implementation of new systems ensuring seamless integration with existing systems, including customizing workflows and training users
• Monitor project milestones, manage risks, and ensure timely delivery.

Process Optimization:

• Support ad hoc policy and process initiatives through a centralized approach on behalf of Talent Acquisition
• Evaluate current recruitment processes, monitor engagement requests, and identify/prioritize opportunities for enhancements
• Constantly strive to streamline workflows through automation and enhance user experience.
• Implement best practices, including external benchmarking, to increase efficiency, save time, and reduce time-to-fill.

Required Qualifications:

• 5+ years professional experience
• Demonstrated Talent Acquisition / Recruitment experience
• Exceptional project management skills (Project Plans & Strategy Mapping)
• Proven ability to work with multiple partners in a large, global, environment to create alignment and drive results across multiple simultaneous workstreams
• Excellent interpersonal skills – ability to collaborate effectively in a team and build strong relationships with stakeholders at all levels
• Strong problem-solving abilities and quantitative aptitude; intellectual curiosity
• Strong professional presence; excellent communication skills, positive attitude and a bias to action

Preferred Qualifications:

• Bachelor’s degree 
• PMP certification
• Experience working directly with technical teams

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.