Senior Quality Engineer - Java, Oracle SQL -USCDT CPD Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

The American Express USCDT CPD team is responsible for delivery of critical strategic initiatives for US Consumer and other enterprise businesses.

How will you make an impact in this role?.

• We are seeking an experienced Quality Test Manager and team leader with test strategy, management and automation experience to join our team in Phoenix. Our Quality Test Managers understand that “good enough” is never enough. They strive for the highest levels of quality and the most efficient methods to achieve it. They are experts in testing strategies, tooling, and execution.
• This position suits someone who can hit the ground running, form working relationships quickly and add value by introducing best test practices and techniques.

As a Quality Test Manager on our team, you will:

• Develop Test Strategies, Plans and Execution Artifacts with internal and external partners
• Manage testing & guide QAs for user journey testing across various platforms for large & complex projects
• Build and leverage a deep understanding of the products and technology assets being tested to ensure optimal test coverage
• Lead a team of test managers to build a high performing team, bring consistency to approaches and artifacts, and execute efficiently across initiatives
• Partner with application architects and environment operations on test infrastructure design
• Work with software, infrastructure, and QA engineers to deliver target code quality
• Work with Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation
• Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement
• Provide guidance to engineering teams including driving improvements in automation and testing in a Continuous Delivery/Continuous Integration (CD/CI) environment
• Identify opportunities to adopt innovative testing technologies and techniques

Minimum Qualifications

• Bachelor’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience preferred; advanced degree preferred
• 10+ years of proven skills in quality and test engineering in the financial industry specifically the Credit Card and Marketing domains with ability to create test data, write test cases, running functional, automated, and/or performance tests, conducting SWOT analysis and leading defect resolution
• Solid experience in test-driven development and Testing Center of Excellence (TCOE) based on the industry best practices, tools, standards and testing governance, test processes, testing templates (Test Plan, Defect process etc.), and test approach for critical enterprise-level projects
• Experience in System Testing, Integration Testing, Systems Integration Test, Regression Testing, End-to-End Testing, Functional Testing, Smoke, User Acceptance Test, ETL Testing, Mobile and Automation Testing
• Experience in recruitment, coaching, and training of new resources
• Experience in managing project teams, business users, suppliers, Onshore-Offshore, multiple geographic locations and time zones
• Experience in setting up automation strategy, frameworks and teams
• Experience in handling US Consumer testing projects; Client Server, Web Applications, Java, Mainframes, MQ series, Database (Oracle SQL), Teradata, Extract Transform & Load (ETL), Unix, DB2, HBase (exp. with credit Cards, Marketing domain)
• Experienced knowledge of platform delivery methodology (Agile, incl Scrum, Kanban, SAFe, Test-Driven Development (TDD), Behavior Driven Development (BDD)
• Core knowledge of one or more of the following tools is required: HP Quality Center, Selenium; Unified Functional Test (UFT aka QTP), orchestrators such as XL Release; IBM Rational including Urban Code
• Ability to work with several Quality scanning tools, be able to baseline and measure on-going quality metrics, and display via Dashboards and to interpret the data to drive the changes needed
• Hands on experience in automation testing & debugging using tools like POSTMAN, SOAP UI, REST Assured, etc.
• Experienced knowledge of continuous integration (CI), continuous deployment (CD) and continuous testing (CT) capabilities, including tools such as Jenkins, ARA, Rally and/or JIRA, version control such as GIT or SVN and service virtualization
• Leadership qualities, professional presence, extremely strong communication skills and ability to influence without direct authority
• Expertise on different phases and deliverables of testing projects- Test plan, Test approach, Test data, Test execution etc., including automation for test data, test bed setup and execution
• Critical thinker, evaluate test needs and make data driven decisions

Preferred Qualifications

• Strong technical experience in Oracle, DB2, VSAM, Couch base, HBase, RDBMS and NoSQL Databases
• Strong technical experience working one of more of the following areas: Mainframe, distributed systems, programming languages; Python, Java, Groovy, COBOL, JCL, HTMLm PL/SQL, Java Script, Java
• Tool and application experience with Pycharm, Hive, Postman, Ready API, Soap UI, Selenium, ETL, Changeman, Putty, SharePoint, Clarity, Eclipse, IBM Data Studio, SQL Developer, JIRA, Kafka, PCOMM, TortoiseSVN, GIThub, Citrix, Splunk, Endevor, File-Aid, Abend-Aid, Xpediter, Princeton SPUFI, QMF, BMC Syncsort Utilities, MPP, Rally, REST API
• Any of the following test certifications are a plus; QAI, ASQ, IIST, ISEB, ISTQB

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.