Senior Representative, Brokerage Operations

Job Description:

Data Management & Support –Institutional Securities Operations Rep I -II

Major Focus:

• Data Management & Support reconciles business-critical data management data points (including Dealer, Branch and Rep) across OSG Client Services major applications to authorize the dissemination of accurate information to our clients both remotely and across all business channels.

Provide Best in Class Customer Service

• Support front line business units in handling the processing of transaction requests and client inquiries which includes maintaining multiple databases and systems while focusing on the departmental goals.
• Exhibit effective communication skills when speaking to internal and external clients
• Provide complete and accurate information to clients regarding Fidelity products and services
• Adhere to schedule and attendance requirements
• Display attention to detail in every customer interaction
• Maintain manual processing productivity levels that are at or above goal
• Demonstrate strong and confident decision-making skills
• Demonstrate an understanding of SCD desktop and remote applications
• Active participation in team meetings
• Embraces and actively participates in LEAN initiatives
• Consistently meets goal in DBR Maintenance, Add/Edit, Accounts, and Project processing
• Resolve client issues through outbound calls

Ensuring Industry, Internal and Legal Guidelines and Requirements are met

• Recognize potential risks to the company
• Make informed decisions while balancing client need, policy parameters, and regulatory requirements
• Maintain required levels of knowledge for Client Services Policies and Procedures
• Educate internal and external customer on Fidelity and industry policies and procedures

Demonstrating Problem Resolution and Decision-Making Skills

• Proactively communicate status and resolution of problems
• Determine nature of problem and options for resolution

Demonstrate Self-Motivation, Teamwork, and Leadership Skills

• Exhibit strong communication, prioritization, and organizational skills
• Exhibit self-motivation and ability to be a team player
• Participate in process improvement committees and initiatives

Certifications:

Category:

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.