Service Advisor onsite with AV Partner in Los Angeles

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

AutoNation is now hiring an Autonomous Vehicle Service Advisor to join our team and work alongside our nationally recognized Autonomous Vehicle Partner. In this exciting role, you’ll be responsible for processing depot repair orders, allocating work assignments, providing support and daily supervision to the Autonomous Vehicle Technicians working on maintenance and repairs for our Autonomous Vehicle Partner. You will also be responsible for ensuring that the Depot is processing repairs in a timely manner and meeting our Autonomous Partner’s service expectations while working alongside other AutoNation teammates in a positive, innovative work environment.

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At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits:

• Higher income potential
• Full benefits package including Paid Time Off & 401K w/ Company match
• Longevity bonuses
• Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)
• Employee discount on vehicle purchases, parts, & service
• Advancement opportunities
• And so much more!

Position Overview:

As the Autonomous Vehicle Service Advisor, you will be primarily responsible for initiating and processing requests for repair services while providing administrative support to the Service Depot and keeping our Autonomous Vehicle Partner apprised of work progress. This individual will provide instruction, direction, and help guide the team to achieve AutoNation and the Depot’s service objectives.

What are the day-to-day responsibilities?

· Responsible for the creation of repair orders placed by our Autonomous Vehicle Partner for both warranty and billed work completed by our team of Technicians, verifying warranty coverage with our OEM Service Associates as needed.

· Document requested repairs and findings in a specialized service platform.

· Collaborating with and working alongside AutoNation associates, teammates, and our AV partner to improve processes and expedite workflow.

· Ensure the best parts options and correct labor times are used based on the approved labor/repair guide for all repair work performed at the Service Depot.

· Communicate with both OEM and Non-OEM parts providers to complete repair orders.

· Participate in Service Depot meetings to provide updates on daily performance.

· Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers and suppliers.

· Adhere to all AutoNation and Autonomous Vehicle Partner company policies, procedures and safety standards.

· Understanding and following federal, state, and local regulations that affect Service Center operations, such as hazardous waste disposal, OSHA guidelines, etc.

What are the requirements for this job?

· High school diploma or equivalent.

· Valid in-state driver’s license and have and maintain an acceptable, safe driv ing record.

· Professional appearance and demonstrated customer service skills.

· Two + years of previous automotive industry experience preferred

· Ability to read and comprehend written instructions and information.

· ASE certifications, a plus

· Excellent written, oral and interpersonal communication skills.

Physical Requirements?

· Exposure to inclement weather.

· Ability to operate an automobile.

· Prolonged periods of standing, stooping and bending.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.

The hourly compensation for this position is between $39.00 to $45.00 based on experience.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.