Service Delivery Engineer

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

How will you make an impact in this role?

Digital Workplace is a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people. Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. We strive to put colleagues at the center of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service.

We have a fantastic open role for an Audio/Visual Service Delivery Engineer, who will support our deployment of world class experiences for colleagues & engineering teams globally. This role will have access to innovative tools, engage with a progressive team, whilst working in a fast-faced environment where thinking outside of the box is championed.

Role Summary

Audio/Visual Service Delivery Engineer is responsible for the operation and maintenance of audio-visual equipment including set up, install, inspections, preventive maintenance, and troubleshooting. Ensures that all confirmed audio-visual requests are set up, tested, ready for use prior to all meetings.

Ensures all rooms and cables are neatly tucked away to avoid any tripping hazards and to ensure the overall meeting room aesthetic are up to standard.

Job Responsibilities

• Demonstrates leadership and customer service that reflects a warm, friendly, professional greeting to all colleagues and visitors
• Learns everything there is to know about the in-house AV equipment to provide excellent customer service and troubleshooting
• Provides technical support for Audio, Visual, and Event lighting equipment
• Responsible for ticket management and providing detailed reports
• Provides detailed follow up with the customer and leadership on open issues
• Set up all the equipment, troubleshooting and aiding make sure everything is satisfactory for the clients
• Ability to work in a time sensitive, stressful environment to effectively troubleshoot and communicate with the Customer
• Foundational knowledge of Crestron AV, Cisco WebEx, Cisco IP based Desk Phone support, AMX/Brightsign systems
• Infrastructure cabling and connectivity troubleshooting
• HDMI, DP, XLR, USB, Cat-6
• Route presentation material to in room displays with a Crestron touch screen router
• Install, maintain, and operate video teleconferencing equipment and software
• Provide daily customer connectivity troubleshooting, assistance with PC base challenges
• Live event support
• Monitor physical surroundings in assign area prior to and throughout event for safety, cleanliness, and functionality
• Enterprise level troubleshooting
• Site walkthroughs multiple times daily
• Works directly with customers to meet specific requirements for events and events planning
• Additional tasks assigned as required

Education

• Associates of Arts & Science – Audio Production/Engineering with emphasis on Sound Design

Product Experience

• AMP
• CRESTRON
• WYRESTORM, EXTRON
• BARCO/CHRISTIE
• ANALOG WAY
• ROLAND
• ZOOM, MICROSOFT TEAM

Skills

• Microsoft Office
• TCP/IP Protocol Suite
• Video Conferencing Desktop Application Support
• Audio Visual Support
• Project Management
• Preventative Maintenance and Repairs

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.