Service Desk Analyst I/UKHC

Job Title
Service Desk Analyst I/UKHC


Requisition Number
RE51729


Working Title
Service Desk Analyst I


Department Name
H3997:EVPHA Information Technology


Work Location
Lexington, KY


Grade Level
10


Salary Range
$48,360-81,328/year


Type of Position
Staff


Position Time Status
Full-Time


Required Education


AA




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


1 yr




Required License/Registration/Certification

HDI Support Center Analyst. Certifications are required within one year of hire date.



Physical Requirements

The essential job functions of this position require you to: provide leadership and resource management; communicate and build strategic working relationships with staff and other individuals from diverse backgrounds; abide by University guidelines; maintain confidentiality; prioritize and manage work effectively; work within a fact paced, time sensitive project; positively represent the University; perform work in a sedentary position; report to meetings at different locations both on campus and off campus; travel outside the local area for training; and work successfully with a team and independently.



Shift

40 hours per week; Service Desk is a 24/7 operation and shifts may change depending on departmental needs.



Job Summary

UK HealthCare Information Technology Services is seeking Service Desk Analyst to provide tier 1 support of all ITS incidents and requests for UK Healthcare. This position will provide end user application support, support customer resolution, as well as deploy or install end user applications. The successful candidate will establish strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. UK Healthcare is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to participate in large multi-disciplinary teams with significant amount of varied work assignments. HDI Support Center Analyst certifications are required within one year of hire date.



Skills / Knowledge / Abilities

Microsoft Windows, MacOS, and troubleshooting experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Deadline to Apply
10/13/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.