Service Manager

Our Culture

EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.

We service more than 200,000 customers in 24 states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022, 2023 and 2024 as one of the Top Ten Propane Marketers by LP Gas Magazine. Since our inception in 2012, EDP has helped more than 44 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.

Responsibilities:

• Leads service team of 2-3 office staff and 6-12 service technicians
• Safety first leadership
• Prioritizes customer safety and satisfaction
• Must have good communication and phone skills
• Ensures service department profitability
• Manages service parts and appliance inventory to improve ROI
• Plans, estimates and completes new customer installations
• Creates, prioritizes, schedules and dispatches work orders
• Assists General Manager with the recruitment/selection of new employees and the evaluation of current employees.
• Responsible for ensuring procedure compliance requirements are met by service center Employees.
• Responsible for conducting safety meetings and ongoing safety training within the service center.
• Assists General Manager with sales and customer retention activities.
• Reviews assignments and paperwork to ensure quality, accuracy and timeliness

Requirements:

• Previous technical team leadership experience required
• 3+ years of Service Technician experience in propane/heating oil industry
• Safety-first mentality.
• Ability to study and learn credential requirements quickly.
• Demonstrated ability to lead teams in complex, fast-paced business environment
• Hands on Manager/ working manager mentality.
• Valid Driver’s License (CDL Preferable)
• Safe and clean driving record.

We Offer Amazing Benefits!

In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.

Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.

• Medical Insurance – multiple options to choose from
• Dental Insurance
• Voluntary Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Confidential Employee Assistance Program (EAP)
• Voluntary Supplemental Life and AD&D Insurance
• Voluntary Short-Term Disability
• 401(K) with Company Match
• Tuition Reimbursement
• Propane discount

As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:

• Paid Holidays & Time Off
• $50,000 Basic Life/AD&D benefit
• Long Term Disability

Pay- $70,000-$90,000 yearly salary, depending on experience

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.