Service Supervisor

Responsibilities:

• Schedule service calls with customers and coordinate services with internal departments
• Dispatch service technicians to jobs and ensure all materials required for service calls are in stock and organized for each work order
• Diagnose and troubleshoot service requests.
• Be available either via phone or in the field to direct and assist service technicians requiring additional training or on difficult service jobs.
• Be available after hours and on weekends to provide technical support to field technicians and for emergency calls.
• Develop plans and solutions for diagnosing problems and train employees to avoid them in the future.
• Consult with and guide service technicians to ensure that service department activities adhere to company policies and procedures.
• Evaluate the effectiveness of employees' training performance.
• Interpret policies and procedures for other personnel.
• Maintain the quality of services provided as part of a service contract by effectively leveraging a wide variety of resources, including vendors, parts and subcontractors.

Experience Requirements:

Minimum 3 years of experience in Propane, Fuel Oil or HVAC industries.

• 1 Years Supervisory Role
• High School degree or equivalent
• Clean driving record
• Must be able to pass Pre-Employment drug test and background check

Special Requirements:

• Valid CDL B license, with Hazmat, Tanker, and Air Brake endorsements.

• CT G-2, CT B-2 or CT S-1 License

• Must maintain a professional appearance and conduct while representing the department and the organization to management, employees, and the public.
• May be required to work holidays, weekends, overtime, or during hours other than those which are considered a normal work schedule.