Job Description:
SimpliFid Crypto Support Associate
The Role
Looking to Support customers with cutting edge offerings like Crypto, and focus on investors looking to build confidence with investing in this highly competitive environment? If so, join the Plynk Crypto support team to become a valuable team member and business partner who will make a positive impact each day. Plynk is designed to simplify the process of investing and help customers grow their knowledge, we extend our simplified approach into the complex world of crypto-currency, and by doing so deliver our value proposition across a wider range of investments options
The Expertise and Skills You Bring
College Degree or equivalent work experience preferred
Strong problem-solving, collaboration, communication, and engagement skills
Business writing experience preferred
Financial services knowledge and/or technical support experience required
Strong organizational skills and the ability to manage multiple tasks at a given time
Basic knowledge of Cryptocurrency
Possesses a drive to solve complex issues and deliver an exceptional customer experience every day
Self-starter and comfortable working independently when needed
Excellent written and verbal communications skills; the ability to multi-task and respond quickly
Proven technical knowledge of Microsoft Windows and Office applications
Strong analytical and problem-solving skills
Ability to contribute ideas, as well as influence and execute them in a collaborative environment
Ability to lean into change, while multi-tasking in a multifaceted financial service center
Desire for growth and an appetite for endless learning
The Team
If you are driven by curiosity and fascinated with innovative technologies, then become part of The Team supports an innovative Crypto investor product at Fidelity. As a member of the Plynk Crypto Customer Support Team, you will be responsible for servicing customers on the ground floor of a new investor mobile-first app. Our goal for this team is to provide seamless digital customer service and technical assistance ranging from basic app and device navigation to the diagnosis and problem resolution of highly complex issues. Our customers are regular investors looking to build confidence in a simple and accessible way. The environment will be customer facing, fast-paced, ambiguous at times, and heavily focused on team effort. We will navigate through uncharted waters together to successfully navigate customers thru the investing experience, including crypto, and deliver a superior digital experience.
Note: Fidelity is not providing immigration sponsorship for this position
The base salary range for this position is $40,000-76,000 USD per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.