Specialized Deposit Accounts Specialist I

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community.

OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Specialized Deposit Accounts Specialist II. We invite you to explore and grow your career with us!

JOB SUMMARY:

The Specialized Deposit Accounts Specialist II serves as a subject-matter expert and support resource for business accounts, fiduciary accounts, and deceased-member (legacy) account management. This elevated role provides world-class service to members, branches, and internal departments by delivering accurate guidance, resolving complex account issues, and ensuring compliance with credit union procedures and regulatory requirements. You will mentor Specialist Level I teammates, collaborate with Management and Team Leads to improve team performance and operational efficiencies, and serve as the primary point of contact for beneficiaries, legal representatives, and family members during sensitive account transitions.

ESSENTIAL FUNCTIONS:

• Act as a Subject Matter Expert in Business account Support, Fiduciary account Support, and Legacy account responsibilities, with time divided between each major subject matter area and responsibilities rotating within the team.
• Respond promptly and professionally to incoming phone calls from both members and internal staff, addressing a wide range of inquiries related to accounts, services, policies, and procedures while ensuring a positive and helpful experience.
• Verify and process deceased member notifications, documentation, and account closures according to the member's will, trust, or state law, and collaborate with beneficiaries, legal representatives, and family members to ensure proper handling of the member's estate.
• Serve as the primary point of contact for beneficiaries, family members, and legal representatives, providing guidance on account closure and asset distribution with professionalism, empathy, and sensitivity.
• Perform quality assurance reviews on all business and fiduciary signature cards, signer changes, IOLTAs, and ongoing updates to complex deposit accounts maintained by frontline staff.
• Ensure compliance with all legal and regulatory requirements for deceased member accounts, as well as business and fiduciary account processes, processing and retaining necessary documents according to standards.
• Act as mentor and support person for Specialist Level I teammates, as well as staff within the organization who reach out for guidance.
• Act as steward for internal team procedures, as well as procedures used by frontline staff for Business, Fiduciary, and Deceased Member accounts, completing annual reviews of procedures and updates as new information is received.
• Provide input to increase operational efficiencies and control department/OnPoint expenses.
• Additional projects, responsibilities, or other duties assigned.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Strong understanding of laws and regulations governing the handling of deceased member accounts, including probate procedures, asset distribution, and necessary documentation.
• Strong understanding of Credit Union operations, procedures, and business decisions for Deceased Member, Fiduciary, and Business accounts review and support.
• Ability to meticulously review and process documents, verify information, and maintain accurate records for deceased members, fiduciary, and business accounts, ensuring compliance with legal and credit union standards.
• Ability to identify, analyze, and resolve complex issues including decisions regarding account closure, asset distribution, and debt resolution.
• Exceptional attention to detail.
• Excellent communication and interpersonal skills with the ability to communicate with empathy, professionalism, and sensitivity when interacting with internal staff, family members, beneficiaries, and legal representatives.
• Strong organizational skills to manage multiple responsibilities, meet deadlines, and ensure timely and accurate processing of all tasks related to duty assignments.
• Passionate about collaborative, cross-departmental support for the success of the Credit Union and the Operations Department.
• Commitment to confidentiality and thorough understanding of OnPoint's Privacy standards.
• Proficiency in Microsoft Office and Credit Union financial systems, as well as a willingness to learn and adopt new systems and programs as implemented.

MIN QUALIFICATIONS:

• Minimum 3 years of experience in deposit operations, financial services, or related customer service role
• High school diploma or equivalent
• Demonstrated knowledge of banking/credit union regulations and compliance requirements

PREFERRED QUALIFICATIONS:

• 5+ years of experience in credit union or banking operations, particularly with business accounts, fiduciary accounts, or estate/legacy account management
• Associate's or Bachelor's degree in Business Administration, Finance, or related field
• Previous experience mentoring or training team members
• Experience with quality assurance or process improvement initiatives

JOB CONDITIONS:

• Location: Montgomery Park, Portland, OR
• Regular Full-Time position
• Standard business hours with occasional flexibility required to support member and operational needs
• Hybrid work eligibility may be available based on operational requirements

OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members, and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodation(s) during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

JobFamily

Operations

JobFunction

Operations

PayType

Hourly