Specialized Deposit Accounts Specialist I
Overview
The Specialized Deposit Accounts Specialist I serves as a resource for business accounts, fiduciary accounts, and deceased‑member (legacy) account management. This role provides world‑class service to members, branches, and internal departments by delivering accurate guidance, resolving complex account issues, and ensuring compliance with credit union procedures and regulatory requirements.
Key Responsibilities
- Knowledgeable in Business account Support, Fiduciary account Support, and Legacy account responsibilities. Time will be divided between each of the major subject matter areas, and responsibilities will rotate within a team.
- Respond promptly and professionally to incoming phone calls from both members and internal staff, addressing a wide range of inquiries related to accounts, services, policies, and procedures, while ensuring a positive and helpful experience.
- Verify and process deceased member notifications, documentation, and account closures according to the member’s will, trust, or state law, and collaborate with beneficiaries, legal representatives, and family members to ensure proper handling of the member’s estate.
- Serve as the primary point of contact for beneficiaries, family members, and legal representatives, providing guidance on account closure and asset distribution with professionalism, empathy, and sensitivity.
- Perform quality assurance reviews on all business and fiduciary signature cards, signer changes, IOLTAs, and ongoing updates to complex deposit accounts maintained by frontline staff.
- Provides input to increase operational efficiencies and control department / OnPoint expenses.
- Ensure compliance with all legal and regulatory requirements for deceased member accounts, as well as business and fiduciary accounts processes, processing and retaining necessary documents according to standards.
- Provide input for internal team procedures, as well as procedures used by frontline staff for Business, Fiduciary, and Deceased Member accounts.
- Complete additional tasks and responsibilities as delegated by management, ensuring timely and accurate execution while maintaining compliance with company policies and contributing to team objectives.
Knowledge, Skills & Abilities
- Knowledge of Legal and Regulatory Requirements: Strong understanding of laws and regulations governing the handling of deceased member accounts, including probate procedures, asset distribution, and necessary documentation.
- Strong understanding of Credit Union operations, procedures, and business decisions for Deceased Member, Fiduciary and Business accounts review and support.
- Ability to meticulously review and process documents, verify information, and maintain accurate records for deceased members, fiduciary, and business accounts, ensuring compliance with legal and credit union standards.
- Ability to identify, analyze and resolve complex issues including decisions regarding account closure, asset distribution, and debt resolution.
- Exceptional attention to detail.
- Excellent communication and interpersonal skills with the ability to communicate with empathy, professionalism, and sensitivity when interacting with internal staff, family members, beneficiaries, and legal representatives.
- Strong organizational skills to manage multiple responsibilities, meet deadlines, and ensure timely and accurate processing of all tasks related to duty assignments.
- Passionate about collaborative, cross‑departmental support for the success of the Credit Union and the Operations Department.
- Commitment to confidentiality, and thorough understanding of OnPoint’s Privacy standards.
- Proficiency in Microsoft Office and Credit Union financial systems, as well as a willingness to learn and adopt new systems and programs as implemented.
Qualifications
- High school diploma or GED required; Bachelor’s preferred.
- 2+ years of experience in financial services or credit union operations.
- Experience working directly with members.
- Experience with fiduciary, business, or deceased‑member accounts.
- Some knowledge of legal documentation such as death certificates, wills, trusts, and probate orders.
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.
JobFamily
Operations
JobFunction
Operations
PayType
Hourly