Job Title: SPO Tier II
Location : Remote
Position Type: Full time
Req ID: JR100138
Description: The SPO Tier II Technician provides critical technical support, quality assurance, and business analysis for SharePoint environments across military medical treatment facilities (Army, Navy, Air Force, Marines). This multifaceted role involves full Software Development Life Cycle (SDLC) support, complex troubleshooting of SharePoint Online (SPO) and some legacy onpremises environments, and active engagement with stakeholders to ensure seamless system operations and migrations.Responsibilities
- Manage help desk tickets (JIRA, ServiceNow, Remedy) within SLA requirements.
- Troubleshoot complex SharePoint issues including permissions, broken webparts, hardcoded links, Web Application Firewall blocks, unallowed file extensions, and site size limits.
- Route advanced technical issues to Tier III and Tier IV support as necessary.
- Provide training to users on SharePoint functionality and new features.
- Provide occasional Tier I basic user support for misdirected tickets.
- Provide regular updates on the status of assigned tasks, highlighting progress, risks, and issues.
- Performs other related duties as assigned.
- Experience: Minimum 7–10 years of combined experience in Help Desk support primarily in SharePoint.
- Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field (relevant experience may be substituted).
- Sector Experience: Experience working within a military medical system or DoD environment is highly preferred.
- Certification: Security+
- Expertise in Microsoft Office Suite and SharePoint (versions 2010 through SharePoint Online (SPO) and Subscription Edition (SE)).
- Proficiency with help desk platforms such as JIRA, ServiceNow, or Remedy.
- Tier 2 type of troubleshooting with SharePoint.
- Experience with Power Platform tools: Power Automate, Power Apps, and Power BI.
- Familiarity with SharePoint Designer and InfoPath (for legacy support).
- Experience configuring and managing SharePoint SE service applications, central admin, ULS/Event logs and SQL Server dependencies.
- Excellent interpersonal, verbal, and written communication skills.
- High level of initiative, flexibility, and adaptability in a dynamic environment.
- A strong customer service mindset with the ability to build client relationships.
- Ability to work effectively in a remote/home office setting across multiple time zones.
Din Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with highquality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.Benefits
Eligible fulltime employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.EEO Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 601.4(a), 60300.5(a) and 60741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in EVerify.
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