Sr Analyst - Strategic Planning & Operations

Job Description

American Express Global Commercial Services (GCS) is the leading payments issuer and partner for businesses of all sizes. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential—delivering world-class marketing that drives demand and deepens customer engagement across the customer lifecycle.
To support GCSM’s continued evolution, we are establishing a Strategic Planning & Operations function to enable faster, more strategic, and more impactful marketing across the enterprise. This team will drive disciplined prioritization, increase transparency, and accelerate decision-making across GCSM.

How will you make an impact in this role?

As a Senior Analyst, Strategic Planning & Operations, you will support the planning, governance, and operational processes that enable effective decision-making across GCSM. You will play an important role in helping the team bring greater visibility, structure, and consistency to how marketing initiatives are prioritized, planned, and tracked.
This role is ideal for a highly organized, analytical, and collaborative professional who enjoys solving problems, working across teams, and turning complex information into actionable insights. You will partner with stakeholders across Marketing, Product, Technology, and ECMX to support planning activities, prepare leadership materials, and drive operational excellence.
Through thoughtful analysis and strong execution, you will help ensure GCSM can effectively align resources, manage priorities, and deliver meaningful business outcomes.

Responsibilities

• Support planning and prioritization activities across GCSM by gathering, organizing, and maintaining information on key initiatives
• Assist in managing centralized intake and tracking processes to improve visibility into marketing priorities and dependencies
• Analyze and identify trends, risks, opportunities, and resource considerations
• Develop presentations that provide stakeholders with clear visibility into priorities, progress, and outcomes
• Support governance forums by coordinating agendas, preparing materials, documenting decisions, and tracking action items
• Partner with cross-functional teams to collect information, align on timelines, and ensure planning processes run smoothly
• Help maintain marketing roadmaps, prioritization frameworks, and planning documentation
• Identify opportunities to streamline processes and improve operational efficiency
• Conduct ad hoc analysis and research to support strategic recommendations and business decisions
• Support the preparation of executive communications and leadership updates
• Contribute to a culture of accountability, transparency, and continuous improvement across the organization

Qualifications

Minimum Qualifications:

• Strong analytical, problem-solving, and organizational skills
• Ability to synthesize information from multiple sources and communicate findings clearly
• Excellent written, verbal, and visual communication skills
• Demonstrated ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
• Strong attention to detail and ability to execute with accuracy and consistency
• Ability to build collaborative relationships and work effectively across teams
• Proficiency in PowerPoint, with experience developing presentations
• Self-motivated with a proactive mindset and willingness to learn
• Comfort navigating ambiguity and adapting to evolving business needs

Preferred Qualifications:

• 2+ years of relevant business experience preferred
• Experience in strategy, operations, marketing, consulting, project management, or related fields
• Familiarity with marketing organizations, go-to-market processes, or marketing technology ecosystems a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​