Welcome to Whataburger Careers!
This position leads complex system and process configuration for Whataburger’s Human Capital Management Systems (HCMS), supporting both strategic initiatives and day-to-day operations across Human Resources. The role serves as a senior functional and technical advisor, partnering with HR and business stakeholders to analyze needs, define and document requirements, and design, implement, test, and support system solutions that drive business improvements. This position owns enhancement and run-the-business requests and is responsible for the configuration, maintenance, testing, troubleshooting, and reporting of HCMS solutions. Through close collaboration with business and technical subject-matter experts, the role ensures system functionality aligns with operational needs, supports end-user adoption, and enables efficient, scalable HR processesTotal Rewards:
- Competitive Weekly Pay
- Bonus Program with 250% Upside Potential
- Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance
- Opportunities for Career Development and Growth
- Healthcare and Life Insurance Benefits
- Paid Time Off - 5 Weeks on Day 1
- Flex Weeks - Remote Work Arrangement
- Paid Corporate Holidays
- 401(k) Savings Plan with a Competitive Company Match
- Paid Parental Leave – Subject to Eligibility Requirements
- Short-Term Disability
- Long-Term Disability
- Scholarship Program - You and Your Dependents are Eligible!
- Whataburger Family Foundation (Hardship Grant Assistance)
- Discounted Meals For You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and Recognition For All You Do
- Retirement Celebration Program
Responsibilities:
- Provide advanced functional and technical support for the HCMS, serving as a Tier 2/Tier 3 escalation resource and advising users on system functionality and best practices.
- Configure, maintain, and support HCMS modules, integrations, interfaces, and third-party vendor connections in alignment with business requirements.
- Analyze system issues and risks, research and recommend solutions, and escalate as appropriate to ensure system stability, availability, and security.
- Execute system testing, including User Acceptance Testing, and support enhancements, upgrades, and break-fix initiatives.
- Partner with business and IT stakeholders to gather requirements, influence system changes, and maintain accurate documentation, training materials, and process flows.
- Develop and deliver advanced HCMS reports and analytics to support business operations and decision-making.
Skills:
- Advanced knowledge of functional concepts, practices, and procedures within area of specialization.
- Working knowledge of budgetary concepts and financial processes.
- Strong understanding of departmental policies and organizational structure, with the ability to navigate cross-functional environments.
- Ability to influence, delegate, and achieve results through others in a collaborative setting.
- Effective written and verbal communication skills, including the ability to prepare and present information to senior leaders, vendors, and stakeholders
Education:
- Bachelor's degree or equivalent experience required.
Experience:
- 5+ years’ experience preferably in restaurant industry