Sr. Manager, Amex Offers Product Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

How will you make an impact in this role?

The Sr. Manager, Amex Offers Product Strategy role sits withing the Amex Offers Digital Media team. The role will report to the Director, Global Product and Partnerships and will be focused on setting strategies for a best in class Offer management system. They will be focused on our targeting and segmentation capabilities and identifying strategic opportunities to efficiently scale Offers and grow revenue. This role will work in partnership with many teams including the Amex Offers Sales & Sourcing team, product development teams, engineering and analytics teams to identify opportunities for merchant facing products and features.

Key Responsibilities

• Strategy: Evaluate the Offers landscape and create and own short, medium and long-term strategies that will help us achieve our goals.
• User feedback: Manage forums for user feedback and testing and communicate new product rollouts and capabilities back to users.
• Journey mapping: Develop and own customer journey maps and identify relevant personas and use cases for features.
• Product Prioritization: Assess business critical needs and create prioritization framework for new features and updates to existing functionality.
• Collaboration and Communication: work cross-functionally to identify and define opportunities and communicate requirements, timelines and launch plans accordingly.
• International Rollout: As part of the Global Center of Excellence, manage requests and enhancements for core global markets and assist with product rollouts in these markets.
• Metrics of Success: defining, tracking and socializing metrics of success.

Minimum Qualifications

• Experience working in digital product strategy or product development and launching digital experiences from start to finish.
• Ability to manage multiple stakeholders (and time-zones) across the US, EMEA, APAC and more.
• Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes.
• Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so.
• Ability to work with white space to help design technical solutions to solve complex business problems.
• Ability to analyze data to determine priorities, opportunities, and issues with the product.
• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.