Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Position Summary
Bristol Myers Squibb is seeking an experienced and motivated professional to join our rapidly growing organization. Reporting to the Sr. Director, Strategic Operations & Engagement, Global Purpose & Patient Experience, this critical position will be responsible for building and strengthening relationships with patients and people with lived experience across BMS’s current and future therapeutic areas. This role is responsible for the execution of integrated processes and procedures that support patient events and engagements, ensuring that all patients that interact with BMS have a positive experience. Development of strong relationships and connections with contracted patients is an important priority for the person in this role. The role will support the continued expansion of employee engagement initiatives/signature programs which focus on the telling of inspirational patient stories for both internal and external consumptions. The ideal candidate will have a passion for patients, be an expert communicator and have a keen attention to detail and the nuances that drive great experiences and will play a key role in support of commercial priorities. To be successful, the individual must possess strong project management and organizational capabilities, as well as be able to execute tactically delivering on team goals and objectives.
Key Details
- Highly external-facing role with daily interactions with patients and their family caregivers (email, phone, live)
- Critical business partner helping to tactically shape patient &/or caregiver engagement.
Key Responsibilities
- Manage patient relationships as liaison between members of the BMS patient family, providing patient-centered and empathetic business connection at all points of the BMS Patient Ambassador lifecycle.
- Conduct compliant periodic health updates with patient ambassadors & enter into PatientLink system.
- Partner with Patient Engagement Manager & Patient Voice Lead on patient engagements to ensure success of the patient activities through efficient/effective coordination with Patient Ambassadors
- Assist with the interest & assessment process for potential projects and events via direct communications with the patient &/or caregiver (explains scope of project, logistics, timing in addition to contracting process).
- Ensure all patient &/or caregiver contracting and service provider agreements are properly executed, accurate, complete and compliant utilizing appropriate BMS systems: Veeva, SAP, Ariba and Demand Management.
- Execute proper patient &/or caregiver compensation and helping them with expense review and submission, resolve payment issues (changed bank, wrong address, obtain approvals, etc.)
- Coordinate a significant portion of event logistics to ensure the patient &/or caregiver is comfortable in all travel and lodging arrangements while engaged with BMS.
- Master contracted patient &/or caregiver profiles and updated status (e.g., health, disease state and contracting, etc.)
- Ensure that the PatientLink (in-house database) is up to date and that each profile is clear, accurate, and easy to understand.
- Drive technological improvements to the patient engagement lifecycle
- Partner with the Corporate Affairs Communications team to provide relevant information on patients &/or caregivers, including but not limited to contact information, assets, etc. for both internal and external patient focused content. Additionally, assess requests from across the business for patient &/or caregiver assets.
- Stretch across special Global Patient Outreach projects as directed by Senior Director, Strategic Operations & Engagement as bandwidth allows.
Qualifications & Experience
- Bachelor’s degree preferred or the equivalent combination of relevant education and professional experience
- Minimum 2-4 years of coordination experience, biotech/pharmaceutical industry preferred.
- To be successful, the individual must possess a passion for our patients, have a demonstrated ability to build strong collaborative relationships with others, and a strong track record of thinking creatively and strategically while executing tactically.
- Ability to emotionally compartmentalize verbatim recounting of difficult and sometimes tragic medical journeys.
- To be successful, the individual must possess a passion for innovation, creativity and the ability to think outside industry norms. A results mindset with the ability to demonstrate success.
- Ability collaborate across matrixed organization with global teams to achieve stated goals.
- Able to quickly learn and to operate within a complex, fast-paced and changing environment.
- A strong track record of creative problem solving and strong attention to detail.
- Comfortable learning and embracing large-scale systems and processes.
- Self-motivated with a roll-up the sleeves mentality and strong sense of urgency.
- Self-directed with proven ability to meet tight deadlines and balance multiple initiatives of importance.
- Strong project management abilities with a proven record of accomplishments.
- Excellent written and interpersonal communications skills.
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
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