Staff Support Associate II/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleStaff Support Associate II/UKHCRequisition NumberRE54265Working TitlePatient Correspondence RepresentativeDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Part-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

3 yrs

Required License/Registration/CertificationNonePhysical RequirementsThis position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.ShiftMonday – Friday 8:00 am -12:00 pm or 12:30 pm – 4:30 pm.

Fully remote work option available.Job SummaryThe Patient Correspondence Representative is responsible for independently reviewing, processing, and responding to patient correspondence received through multiple intake channels to ensure timely, accurate, and compliant communication. This role transcribes referrals from various intake mechanisms, serves as an inbound Health Connections operator, and documents correspondence, referral, and call-related activity within patient account records. The position collaborates with revenue cycle, referral management, and patient service teams to resolve routine and moderately complex inquiries while maintaining strict adherence to HIPAA, organizational policies, and customer service standards.
Why Work Here

At UK HealthCare Beyond Blue, you’ll play a meaningful role in improving the patient experience by serving as a critical connection between patients and the services they need. As a Patient Correspondence Representative, you’ll work in a collaborative, mission-driven environment that values accuracy, compassion, and service excellence. This role offers the opportunity to build foundational knowledge of revenue cycle and patient access operations while contributing to process improvement and high-quality patient communication. UK HealthCare is committed to supporting professional growth, teamwork, and a culture of respect while delivering exceptional care to the communities we serve.

Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.

Fully remote work option available.Skills / Knowledge / AbilitiesData Entry, Basic Computer Skills, Customer Service.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceHigh School Diploma + 3 years of experience.Deadline to Apply05/10/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How many years of paid administrative work experience do you have? (i.e. responsible for administrative tasks such as correspondences, forms, reports, documentation, scheduling, or other activities requiring organization and communication)
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Please indicate your years of paid work experience in customer service.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

PI284301164