Student Affairs Support Associate

Job Title
Student Affairs Support Associate

Requisition Number
RE53432

Working Title

Department Name
1B510:Undergraduate Admissions

Work Location
Lexington, KY

Grade Level
42

Salary Range
$17.41-27.87/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

4 yrs

Required License/Registration/Certification

None

Physical Requirements

Lifting, pushing or pulling of objects up to 50lbs. Sitting at a computer workstation for extended periods of time. Performing repetitive motion tasks. Effective communication.

Shift

Days (Typically Monday-Friday, 8:00am-5:00pm)

Job Summary

This role is situated within the Undergraduate Recruitment team under Enrollment Management. It focuses on directing efforts for outreach call campaigns for Enrollment Management and serving as the office manager for Enrollment Management. The person hired will lead a team of approximately 10-15 students at any given time in call center efforts and responsibilities will include hiring and training student employees, approving working time, overseeing day-to-day call center operations, developing scripts and monitoring call referrals, identifying barriers/concerns related to calling outreach and the technology used, and fostering a culture of excellent customer service and responsiveness. Office management responsibilities include preparing and sending information and promotional supplies to prospective students, high school staff and other external partners in recruitment activities; preparing and shipping recruitment materials to regional admission counselors; and tracking and maintaining inventory for recruitment materials.

Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.

Skills / Knowledge / Abilities

SAP, Microsoft Office, Excell

Does this position have supervisory responsibilities?
Yes

Preferred Education/Experience

Deadline to Apply
03/06/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.