Student Success Coordinator
SCI-Office of the Dean - Pennsylvania-Pittsburgh - (26001954)
The SCI builds on a legacy of teaching and research excellence that started over a century ago. Today, our students, faculty, staff, alumni, and partners enable us to impact the University, Pittsburgh, and beyond. The Student Success Coordinator serves as a primary point of contact for students navigating academic, personal, and professional challenges throughout their educational journey. This role provides coaching, resources, and guidance that connect students with the support they need to thrive, from enrollment through graduation. The coordinator also builds and maintains relationships across university departments and external partners and leads initiatives and engagement opportunities designed to promote long-term student success.
Key Responsibilities
-Foster an inclusive and welcoming environment that encourages a strong sense of belonging among all students.
-Establish one-on-one relationships with students to provide personalized coaching and support for academic success.
-Facilitate the hiring, training, and supervision of peer tutors.
-Develop in-depth knowledge of campus resources in order to connect students with appropriate services, assist with problem-solving, and make referrals as needed.
-Design and deliver social engagement and academic success workshops and programming.
-Partner with marketing and communications to promote services and programming to students, faculty, and staff.
Required Qualifications• Bachelor's degree in Education, Counseling, Social Work, or a related field
• Minimum 2 years of experience in student services, academic advising, academic coaching, learning center management, or a related role
• Demonstrated ability to work autonomously, exercise independent judgment, and manage multiple priorities
Preferred• Master's degree in Higher Education, Student Affairs, Counseling, or a related field
• Experience working with first-generation, underrepresented, or at-promise student populations
• Familiarity with early alert or student success platforms (e.g., EAB Navigate, Starfish)
• Knowledge of FERPA regulations and best practices in student data confidentiality
Job Summary
Provides individual and group coaching, assessment, and evaluation to support academic success, a positive student experience and satisfaction to ensure retention. Creates and maintains a network of contacts within and external to the University to facilitate student success opportunities. Promotes and conducts success initiatives and engagement opportunities.
Essential Functions
The Student Success Coordinator serves as a primary point of contact for students navigating academic, personal, and professional challenges throughout their educational journey. This role provides coaching, resources, and guidance that connect students with the support they need to thrive, from enrollment through graduation. The Coordinator also builds and maintains relationships across University departments and external partners and leads initiatives and engagement opportunities designed to promote long-term student success.
Physical Effort
Must be able to sit or stand for prolonged periods of time. Must be able to lift and set-up for events.
Assignment Category: Full-time regular
Job Classification: Staff.Student Support Coach
Job Family: Academic & Student Services
Job Sub Family: Student Services
Campus: Pittsburgh
Minimum Education Level Required: Bachelor's Degree
Minimum Years of Experience Required: 2
Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Additional details about Required Licensure/Certification: N/A
Work Schedule: Monday-Friday, 8:30am-5:00pm
Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range: $44,311-$59,083
Relocation_Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents: Resume, Cover Letter
Optional Documents: Not Applicable
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