Studio Manager/Medical Assistant - MOOV - Bethesda

Bethesda, MD – Seeking Studio Manager/Medical Assistant

Join our team as a Studio Manager/Medical Assistant at MOOV Health & Wellness, where we are dedicated to offering an unparalleled experience to our members. In this role, you will manage the day-to-day operations of the site, assure optimum client/patient care, and take responsibility for maximizing revenue. You will also support expert clinical care delivery for patients by preparing them for evaluation and treatment, performing clinical procedures in accordance with licensure to include injections, performing point-of-care testing, documenting medical encounters, and stocking the medical suites. If you’re passionate about wellness and want to make a meaningful impact on people’s lives, we’d love for you to join our team.

Join the MOOV Team. At MOOV, we believe that aging doesn’t have to mean slowing down. Our focus is helping individuals outpace aging by embracing a proactive approach their health. Through a personal, pioneering, and physician-led approach, we offer solutions that promote physical, mental and emotional well-being, unlocking each member’s full potential. Outpacing isn’t just about keeping up, it’s about surpassing expectations and overcoming limitations. If this aligns with your passion for wellness and helping others live their best lives, we’d love for you to join our team.

The Opportunity

• Serve as the site operations business partner to the Medical Director in a collaborative dyad model.
• Assist in the daily operations of the studio, ensuring smooth and efficient functioning.
• Maintain a clean, safe, and welcoming environment for clients and staff.
• Develop, implement, and enforce policies and procedures to ensure compliance with health and safety regulations.
• Coordinate schedules, workshops, and special events.
• Monitor inventory levels of equipment, supplies, and retail products, and place orders as needed.
• Under the direction of the Medical Director and in coordination with the Procurement Team, develop and maintain vendor relationships and negotiate contracts for services and supplies.
• Conduct regular inspections and maintenance of equipment to ensure proper functioning.
• Handle customer inquiries, feedback, and complaints in a timely and professional manner.
• Collaborate with the marketing team and the Medical Director to develop and implement promotional activities and campaigns.
• Communicate and report updates and financial review to the senior management and investment teams.
• Analyze studio performance metrics and implement strategies to optimize efficiency and profitability.
• Prepare budgets, monitor expenses, and generate financial reports.
• Develop and implement training programs to enhance staff skills, knowledge, and customer service abilities.
• Coordinate scheduling and staffing to ensure appropriate coverage and optimal use of resources.
• In coordination with the Recruiting and Onboarding team, recruit, hire, and onboard new staff members, ensuring a strong and qualified team.
• Provide guidance, coaching, and performance feedback to staff to ensure the studio operations are run smoothly and excellent customer service is provided.
• Address and resolve any conflicts or issues among staff members in a timely and effective manner.
• Stay updated on industry trends, emerging practices, and new developments in health and wellness.
• Participate in professional development activities to enhance knowledge and skills in studio management.
• Collaborate with studio team and external partners to ensure seamless integration of services.
• Maintain accurate records and documentation related to studio operations.
• Welcome members and guests into the facility, ensuring their first interactions are warm, genuine and efficient.
• Assist with client needs including directing clients to rooms, coordinating services, and answering inquiries in a timely and polite manner.
• Answer phones and take accurate messages. Respond to inquiries or direct the caller to appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software).
• Assist with the development and implementation of customer service standards, policies, and procedures to ensure consistent and outstanding service.
• Anticipate, identify and ensure client needs are being met in a friendly and professional manner.
• Foster a customer-centric culture by emphasizing the importance of personalized care and attention to customer needs.
• Monitor and evaluate customer feedback and satisfaction levels to identify areas for improvement and implement necessary changes.
• Develop and maintain relationships with customers and customer partners, providing personalized support and addressing any concerns or issues.
• Implement customer feedback mechanisms, such as surveys or focus groups, to gather insights and drive continuous improvement.
• Utilize customer data and analytics to identify trends, preferences, and opportunities for enhancing the customer experience.
• Collaborate with marketing and sales teams to develop customer-centric strategies and initiatives that drive loyalty and retention.
• Collaborate with Clinical teams to ensure quality and standards of practice are met to meet customer expectations.
• Act as a customer advocate within the organization, representing their interests and needs in decision-making processes.
• Continuously strive to exceed customer expectations by implementing innovative approaches to enhance their overall experience.
• Maintain a positive and welcoming environment for customers, ensuring cleanliness, comfort, and accessibility within the studio.
• Handle basic customer inquiries, feedback, and complaints in a timely and professional manner to help ensure customer satisfaction and retention. Escalate more complex inquiries to the Medical Director or Director, Direct-to-Consumer Operations.
• Monitor industry competitors and benchmark against customer experience standards to ensure the studio remains at the forefront of excellence.
• Triage, vital, and room patients.
• Facilitate patient flow and ensure smooth running of the back office.
• Prepare patients for physician/advanced provider evaluation. Collect clinical intake information, which includes medical history, medications, capturing vital signs and allergies, and gathering information relative to the presenting illness or injury.
• Assist physician/advanced provider in evaluation and treatment of the patient.
• Record patient interviews, history, and other relevant information into electronic medical record (EMR). Scan all patient clinical encounter documents into EMR and label appropriately per protocol as needed.
• Administer medications/injections under the supervision of the physician or advanced provider.
• Establish peripheral intravenous line under the on-site supervision of a licensed physician, as permitted under licensure and training.
• Perform ordered procedures – EKG, visual acuity, height, weight, injections, venipuncture specimen collection, tray set-ups, assist physician/advanced provider as needed during procedures.
• Collect and perform Point-of-care testing.
• Review visit summaries and home care instructions with patients including prescriptions provided and work or school notes as well as follow-up care.
• Provide after-visit follow-up phone calls to all patients and relay any diagnostic testing results.
• Provide navigational care for patients including coordinating referrals, following up on medications, ordering from nearby pharmacies.
• Provide accurate, legal, and ethical documentation at all times.
• Comply with federal and local laws in ensuring patient privacy and confidentiality.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures.
• Monitor inventory for expiration and ordering of supplies.
• Keep equipment operating by following operating instructions and notifying the Medical Director of any equipment malfunction.
• Clean rooms after each patient in a timely manner and restock supplies as needed.

Required Experience and Competencies

• High school diploma or GED required.
• Current Medical Assistant certification from an accredited institution unless otherwise specified by the individual State’s requirements that allow on-the-job training in lieu of certification is required.
• Current Medical Assistant certification from an accredited institution unless otherwise specified by the individual State’s requirements that allow on-the-job training in lieu of certification. Proof of BLS certification is required for on-the-job training in lieu of certification.
• Prior experience in retail, med spa, healthcare or hospitality operations required.
• Bachelor's Degree or equivalent in a relevant field of study preferred.
• Healthcare experience in an urgent care or primary care setting preferred.
• 1-2 years of experience as a Medical Assistant in a clinic or med spa setting preferred.
• Experience with electronic health record system preferred.
• Excellent verbal and written communication skills.
• Competency in contract and vendor agreement negotiation.
• Organized, accountable, and able to self-manage workload with respect to key priorities.
• Produces consistent results and meets business goals.
• Works well within teams and individually.
• Ability to influence, persuade, and win others over to achieve business goals.
• Operates with integrity, honesty, and transparency.
• Strong knowledge of health and wellness industry trends, practices, and standards.
• Excellent leadership and managerial skills, with the ability to motivate and inspire a team.
• Proficiency in coordinating daily studio operations, including scheduling, staffing, and resource allocation.
• Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.
• Understanding of business principles, including budgeting, financial management, and profitability analysis.
• Ability to develop and implement training programs to enhance staff skills and customer service capabilities.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Problem-solving and decision-making skills to address challenges and make informed business decisions.
• Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.
• Ability to adapt to change, embrace innovation, and implement new strategies to enhance studio performance.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with staff, clients, and stakeholders.
• Attention to detail and ability to maintain accurate records and documentation.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Flexibility and adaptability to work in a dynamic and fast-paced environment.
• Commitment to personal and professional growth, staying updated on industry advancements and best practices.
• Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients.
• Strong computer skills, including proficiency in relevant software applications and platforms used in studio management.
• Knowledge of clinical compliance.
• Ability to follow facility and OSHA safety rules and procedures.
• Ability to uphold HIPAA regulations.
• Ability to follow Privacy Policies regarding PHI and HIPAA set forth in the Privacy Policy Manual.
• Punctual and dependable for assigned/confirmed shifts.
• Familiar with charting in an electronic health record.
• Able to operate computer software with training.
• Proficient in all MOOV Health & Wellness equipment, services, and treatment modalities.

The Practice

MOOV – Bethesda, Maryland

• The MOOV method is a purpose-driven methodology supported by physician-backed health coaching and curated services that can deliver optimal results in lifestyle performance medicine.
• MOOV pairs Physician-curated Plans with targeted Health Coaching to help patients meet their goals.
• Health studio offering medical aesthetics, medical weight loss, hormone replacement therapy, behavioral health, and more.

The Community

• Bethesda, Maryland, offers a vibrant blend of urban sophistication and suburban charm, making it an exceptional place to live and work.
• Located just northwest of Washington, D.C., it provides easy access to the nation's capital while maintaining its own unique identity.
• Downtown Bethesda boasts upscale shopping at Bethesda Row, diverse dining options, and a thriving arts scene, including venues like the Strathmore and the Round House Theatre.
• Outdoor enthusiasts can explore the Capital Crescent Trail or enjoy rock climbing at nearby Carderock.
• The community hosts annual events such as the Taste of Bethesda and the Bethesda Fine Arts Festival, fostering a strong sense of community.
• Residents experience four distinct seasons, with warm summers and snowy winters.
• Sports fans can enjoy the NFL Washington Cammanders, NBA Washington Wizards and NHL Washington Capitals, all within close proximity.
• With its excellent schools, cultural amenities, and convenient location, Bethesda stands out as a desirable place to call home.

Benefits & Beyond*

MOOV cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options.
• Medical, dental, vision, HSA/FSA, life coverage, and more.
• 401(k) retirement savings plans.
• Generous paid time off.
• Voluntary benefits and family planning support.
• Professional and career development programs.
• Employee Assistance Program (EAP).
• Wellness program.
• Commuter benefits.
• Student loan refinancing discounts.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, MOOV is the place to do it. Come grow with us.

MOOV does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. MOOV is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.