Success Coach -Part-timeCampus Title: Success CoachDepartment: Academic Affairs - Course Achievement CenterFLSA Status: Non-ExemptFunding: Success GrantJob Type: Part-time, one year-temporary (With strong possibility of a one-year extension)Timeframe: 43 Weeks (Closely aligns with Academic Calendar) 15 hours a weekShift: TBD / There will be day and evening shifts openRegular Days Off: Saturday and Sunday (an occasional weekend shift may be required)Supervision Received: Direct supervision received from the Assistant Director of Success CoachingSupervision Exercised: NoneSalary: $25.00 Per HourThere will be 6 hires from this one posting.General Statement of Duties:Established in January 2022, the Course Achievement Center became the haven for students seeking academic support. The Course Achievement Center's mission is to connect every Westfield State student to opportunities fostering their academic growth and empowerment and form a circle of care around each student, supporting them in achieving their goals at Westfield State and beyond.The State University SUCCESS initiative has provided the opportunity to expand the services provided by the Course Achievement Center to include success coaching. Westfield State's team of professional success coaches will help students define their goals, identify their values, and create a vision for their future. This work involves developing personalized plans and strategies to achieve those goals, taking into account the students' strengths and weaknesses. As change managers, success coaches help students identify and overcome limiting beliefs, habits, and behaviors that may be hindering their progress. Each success coach provides encouragement, accountability, and guidance throughout the coaching journey. The Senior Success Coordinator will lead a team of success coaches and provide holistic support to a caseload of students.Duties and Responsibilities:Duties include but not limited to:Essential:• Provide holistic support to a caseload of undergraduate students in defining their educational goals, identifying their core values, and creating a vision for their future; provide guidance on university policies, academic programs, and institutional resources.• Develop personalized academic plans for a diverse student population; monitor academic progress and provide encouragement, accountability, and guidance through key academic processes to support student success and retention; maintain up-to-date documentation of outreach and intervention provided to assigned caseload.• Connect students with relevant resources, tools, and support networks that can help them succeed; implement strategic initiatives for success to support students identified as in-need by an early alert system.• Design, coordinate, and deliver an outreach and communication plan for all undergraduate students with a focus on persistence, retention, and success.• Stay current with university policies and procedures related to admissions, enrollment, and degree completion.• Advocate for students by identifying barriers to success and making appropriate referrals to campus resources, ensuring continued support through resolution.• Build and maintain trusting, supportive, and collaborative relationships with students, faculty, staff, and key campus stakeholders.• Maintain up-to-date documentation of outreach and intervention provided to assigned caseload.• Represent the Course Achievement Center on university-wide committees and at institutional meetings.• Engage in professional development through professional associations such as the National Tutoring Association (NTA) and/or the College Reading and Learning Association (CRLA) to stay current with best practices.• Provide advocacy to the Committee on Academic Standing at the end of the term if a student on Academic Warning is placed on dismissal/suspension.• Perform other related duties as assigned.Job Requirements:Required Qualifications:• Bachelor's degree or commensurate experience in academic support.• Professional interest in supporting a diverse student population.• Ability to quickly learn and understand software programs with an emphasis on Starfish and Banner Ellucian.• Strong written and interpersonal communication skills with the ability to show empathy and compassion.• Ability to work independently and collaboratively, demonstrating strong organizational skills, initiative, and attention to detail.• Commitment to student-centered practices.• Knowledge of FERPA and ability to handle sensitive student information confidentially.• Experience creating and delivering presentations, workshops, and training sessions.• Proficiency in data management and reporting systems; ability to interpret and report on student outcomes.• Flexibility to work occasional evenings and weekend.Preferred:• Experience in student-facing roles such as academic advising, counseling, mentoring, tutoring, or similar support services.• Bilingual proficiency in English and Spanish.Additional Information:Salary:Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the https://www.mass.edu/forfacstaff/classificationspecs/home.asp.Employee Benefits:Benefits are an important component of an employee's total compensation package.• Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.• Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.• Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.• Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.• Additional information regarding employee benefits is available on the University's https://westfield.ma.edu/offices/hr-titleix-eo/benefits-wellness.Disabi… AccommodationsWestfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.Background CheckEmployment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.To apply, visit https://apptrkr.com/6451711jeid-08281366399b4547ba9eb1b7fe644546