The Systems Support Specialist is responsible for maintaining the desktop operating environment. They serve as a member of the Systems Support team and are the first step in the support escalation ladder. This individual assists the Infrastructure team in resolving technical issues for end-users as well as maintaining the Windows back-end. The Systems Support Specialist is under the supervision of the Helpdesk Manager.
Essential Job Duties and Responsibilities
- Provide tier one support to all users within Buckingham Wealth Partners, both local and remote
- Manage tickets in the Systems Support Ticketing Queue and provide timely follow-up
- Assist with administration of Microsoft Windows Active Directory
- Create, disable, and maintain up to date Active Directory info for all users
- Manage hardware deployment and tracking in the inventory management system
- Train all new hires on IT policies, procedures, best practices and provide recurring refresher training.
- Responsible for the setup of all new user accounts (AD, Phone, etc.)
- Responsible for the decommissioning of users
- Research and support new hardware and software, as needed
- Create and maintain technology documentation for the tools and applications supported by the Infrastructure team
- Stay up-to-date on new technologies and consider best of breed technologies to support the business initiatives of the firm
- Looks to improve current processes with ongoing evaluations of existing technology stack
- Available for in-office work a minimum of two days per week
Basic Qualifications
- Bachelor’s degree in Computer Science
OR
- 1 year experience in IT helpdesk support with proven track record and continued technical training
Other Qualifications
- Must be organized and efficient in a demanding work environment and serve as a strong Customer Service advocate for the Systems team
- Able to lift and move equipment up to 30 pounds
- Strong written and verbal communication skills
- Exceptional service-skills
- Mac OS support experience a plus
- Understanding and experience with the following:
- Microsoft O365/M365
- Mobile Device Management solutions
- Inventory management
- Workstation and server hardware troubleshooting and maintenance
- Basic networking knowledge
- Workstation troubleshooting and maintenance
- Workstation imaging
- Experience with DNS and DHCP
- Enterprise anti-virus management
- Windows support tools
- VOIP phone systems
- Zoom and Microsoft Teams collaboration tools
Buckingham’s Compensation and Benefits
This is a salaried position with an opportunity for an annual bonus and long-term incentives as well as a competitive benefits package. Buckingham pays up to 100% of an associate’s medical and dental insurance premiums, life, long-term disability and accidental death insurance policies. We offer 12 weeks paid maternity, paternity and medical leave, empowered Paid Time Off to take as many PTO days as needed, 401(k) plan, deductible reimbursement, tuition reimbursement, matching gifts and more.
Who is Buckingham Wealth Partners?
Founded in 1994, Buckingham Wealth Partners is comprised of Buckingham Strategic Wealth and Buckingham Strategic Partners. For investors, we offer Buckingham Strategic Wealth, a Registered Investment Advisor (RIA) firm with a nationwide presence that delivers wealth solutions through comprehensive, values-based financial planning and an investment approach built on evidence and facts. For advisors, we offer Buckingham Strategic Partners, a comprehensive wealth management platform that delivers practice support and management services engineered to free up an advisor’s workday so they can spend more time helping clients achieve their dreams of financial prosperity.
Buckingham employs more than 600 associates in over 50 office locations nationwide.
Buckingham Wealth Partners is an Equal Opportunity Employer. We believe that diversity, equity and inclusion among our associates is critical to our core ‘Passion To Do Right’ and our collective success. All employment related decisions are based on ability, performance, and organizational needs without regard to age, citizenship, color, physical or mental disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran’s status, genetic information or any class protected by applicable law or ordinance.
Buckingham’s Awards & Accolades
- Top Workplace in St. Louis, St. Louis Post Dispatch, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016
- Top RIA Firms, Barron's, 2023, 2022, 2021, 2020, 2019, 2018, 2017
- Top RIA Firms, Forbes, 2022
- Top 25 RIA, Financial Advisor Magazine, 2023, 2022, 2021, 2020, 2019, 2018, 2017
- Top 50 Fastest-Growing Firms, Financial Advisor Magazine, 2020, 2019
- Top Registered Investment Advisers, Financial Times, 2020, 2019
- Top Grower in Missouri in 2022, Citywire RIA
- No. 6 on RIA Channel’s 2021 Top 100 Wealth Managers List