Technical Support and User Engagement Project Manager
5408
CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Project Manager to join our dynamic team supporting a federal client. This position manages execution of technical support, user communication, and DUA processing activities to ensure timely and compliant service delivery.
Responsibilities include, but are not limited to:
· Coordinate and manage project activities related to technical support, DUA processing, and user engagement
· Plan and facilitate meetings, ensuring timely communication of decisions and action items
· Support preparation of monthly performance reports and metrics tracking
· Oversee tracking of data access requests and lifecycle of DUAs
· Assist in coordinating Privacy Board meetings and data request reviews
· Support development and delivery of user training materials and technical assistance
· Deep knowledge of federal communication and data sharing policies
· Technical understanding of user support and training delivery
· Strong project coordination and communication skills
· Familiarity with data tracking systems and workflow tools
Desired Experience and Skills:
· Bachelor’s degree in Information Systems, Communications, Public Administration, or related field
· Experience managing helpdesk or technical support operations
· Familiarity with data privacy requirements and DUA processes
· Experience coordinating training programs or webinars
· Experience supporting federal review boards or governance processes
· ITIL Certification, Certified Scrum Master (CSM), Customer Experience (CX) Certifications
· At least 5 years technical experience
· At least 2 years supporting projects of similar size and scope
· Experience providing technical assistance and communicating with grantees
· Experience working with CMS data and user-facing support environments
· Professional certifications commensurate with duties (e.g., PMP or equivalent, CISSP/CISM, SANS GSNA)
Alexandria, Virginia, United States
Full-Time/Regular
PI284603145