Technical Support Services Aide

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleTechnical Support Services AideRequisition NumberRE54488Working TitleDepartment Name3L700:ITS Customer Spt & Student EnablementWork LocationLexington, KYGrade Level41Salary Range$15.83-25.30/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

AA

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

2 yrs

Required License/Registration/CertificationNonePhysical Requirements- Must be able to work from ladders or lifts up to 30 feet, reach overhead and use tools
- Must be able to push, pull, and lift and carry 50 pounds
- Must be able to work in tight places for extended periods of time
- Must be able to distinguish wiring colors
- Must be able to traverse campus while carrying or moving equipment in a reasonable
amount of time, including operating campus vehicles
- Must be able to stand for long periods of time
- Must be able to work independently or as a member of a team in front of a classroom audience or in stressful situationsShiftDuring semester classes: Mon – Fri 7:30AM – 4:30PM (40 hrs/wk), May occasionally require additional time in the evenings, weekends, etc. to accomplish work goals.Job SummarySupport What Matters in Teaching & Learning Technology
The University of Kentucky is seeking a Technical Support Services Aide to join our Customer Support & Student Enablement team within Information Technology Services. This role plays a critical part in supporting the technology that powers classrooms and learning environments across campus. This position is part of UK’s evolving IT strategy and will report through the Information Technology Services department in Beyond Blue effective July 1, 2026.
You’ll provide hands-on technical support for audiovisual (AV), interactive video, and classroom technology systems, helping ensure faculty and students have reliable, seamless experiences in both in-person and virtual learning environments.
What You’ll Do

• Provide Tier II support for classroom AV and ITV systems, including installation, maintenance, and troubleshooting
• Support faculty, staff, and students with classroom technology and web conferencing tools (e.g., Zoom, Teams)
• Perform routine maintenance, software updates, and equipment repairs to ensure system reliability
• Assist with classroom technology setup, monitoring, and in-session troubleshooting
• Manage service requests, inventory tracking, and documentation
• Partner with technical teams and provide guidance to entry-level technicians

What You’ll Bring

• Experience with audiovisual systems, PC hardware/software, or technical support environments
• Strong troubleshooting and problem-solving skills in fast-paced settings
• Ability to work both independently and as part of a team
• Excellent customer service and communication skills
• Comfort working in classroom environments, including live support during instruction

Minimum Requirements

• Associate’s degree
• 2+ years of related experience

What’s In It for You

• Meaningful impact: Directly support teaching and learning across the university
• Hands-on experience: Work with a wide range of AV, classroom, and conferencing technologies
• Skill development: Build expertise in IT support, systems troubleshooting, and campus technology operations
• Team environment: Collaborate with a supportive and knowledgeable IT team
• Stable schedule: Primarily daytime hours with opportunities for variety
• Comprehensive benefits: Competitive pay, benefits, and opportunities for growth

Why Now?
The University of Kentucky continues to expand and modernize its classroom and instructional technology environments.

In this role, you will help:

• Support over 150 classrooms and learning spaces across campus
• Transition from aging systems to modern digital learning technologies
• Ensure reliable, high-quality experiences for faculty and students

You’ll join at a time when your work will have a direct, visible impact on the classroom experience every day.Skills / Knowledge / AbilitiesApple and Windows support, customer service skills, AV / PC Hardware and Software skills.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceExperience in maintaining and/or supporting audiovisual equipment preferred.
Bachelor’s degree and greater than 6 months of related field experience preferred.Deadline to Apply05/27/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Describe a situation when you had to troubleshoot an interactive video, audio-visual, or another equipment problem.

   (Open Ended Question)

2. * Describe a situation when you had to troubleshoot a PC software problem.

   (Open Ended Question)

3. * Have you ever provided Faculty with interactive video or audio-visual support? Please explain.

   (Open Ended Question)

4. * Describe your experience installing and supporting advanced audio/video/control systems.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

PI284727968