IS Technical Support Specialist IV

Job Title
IS Technical Support Specialist IV


Requisition Number
RE51515


Working Title
Assistant Director for Technology and Support Systems


Department Name
3T000:Transportation Services


Work Location
Lexington, KY


Grade Level
45


Salary Range
$47,278-78,000/year


Type of Position
Staff


Position Time Status
Full-Time


Required Education


BS




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


3 yrs




Required License/Registration/Certification

None.



Physical Requirements

Lift, push, pull up to 50 lbs. Work outside in varies weather conditions. Sitting for long periods of time, sitting at computer workstation for extended periods.



Shift

7:00 am to 4:00 pm; 40 hours/week.



Job Summary

The assistant director for technology and support systems serves as a key member of the Transportation Services leadership team, reporting to the DEPUTY director with primary responsibility for the leadership, administration, and oversight of all technology systems and support services, including all software, hardware, applications, and associated support personnel. Further, this position serves as technical liaison with other campus entities and external technology product and service vendors, researches industry trends and emerging technology, and recommends technology solutions and services focused on improving operational efficiencies, enhancing customer service or the customer experience, and reducing costs.

IEBC (Internal Employee Being Considered).



Skills / Knowledge / Abilities

Three years of experience managing and integrating technology support systems within a complex service-oriented business unit, or three years of experience managing and integrating parking and transportation specific applications in a university, municipal, or airport setting.



Does this position have supervisory responsibilities?
Yes


Preferred Education/Experience

Expert knowledge of T2 Flex parking management system and peripheral hardware, experience delivering services in a customer service industry, demonstrated successful project management experience, and experience supervising staff consisting of multiple skill levels.



Deadline to Apply
09/09/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.