Technical Sys Analyst Team Ld
AtlantiCare Regional Medical Center
Weymouth, NJ, USA
12/24/2025
Full Time
AtlantiCare Regional Medical Center
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description
POSITION SUMMARY
The Team Lead, as directed by the Director / manager, serves as the highest level of technical support to all customers.
The Team Leader demonstrates expert knowledge by supporting multiple end user groups. The Team Leader leads user groups to identify and solve business problems with all available technology including hardware, software, databases, and peripherals. This position also requires broad and deep technical experience related to studying and analyzing system's needs, system development, systems process analysis, design, and re-engineering.
The Team Lead demonstrates highly developed skills and experience in business management, systems engineering, operations research, and management engineering. This position also typically requires specialization in multiple software or business applications utilized in an end user environment. The Team Leader will keep abreast of technological developments and applications and users that information to proactively initiate enhancements to mitigate, against future problems. This position will also often coach and mentor less senior support professionals.
This position may require on-call responsibilities and rotational shift coverage (early and late shifts).
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation. Acts as a liaison to other AtlantiCare departments.
QUALIFICATIONS
EDUCATION: Bachelor's degree required in Computer Science or Healthcare related fieldor Associates degree with 10 years healthcare information systems experience
EXPERIENCE:
PERFORMANCE EXPECTATIONS
WORKING CONDITOINS
Works with such equipment as computer terminal, fax machine, copier, and telephone. This position requires repetitive motion, fingering, hearing, pushing, reaching, reading, calculating, seeing, speaking, standing, and walking a majority of the time. Occasional driving also required.
REPORTING RELATIONSHIP
This position reports to department leadership.
Total Rewards at AtlantiCare
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Job Category
Information Technology
Hours Per Week
40
Weekends Required?
Yes
Holidays Required?
No
Shift
Days
Posititon Status
Full-Time
Job Details
Pay Range
$93600 - $156000
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description
POSITION SUMMARY
The Team Lead, as directed by the Director / manager, serves as the highest level of technical support to all customers.
The Team Leader demonstrates expert knowledge by supporting multiple end user groups. The Team Leader leads user groups to identify and solve business problems with all available technology including hardware, software, databases, and peripherals. This position also requires broad and deep technical experience related to studying and analyzing system's needs, system development, systems process analysis, design, and re-engineering.
The Team Lead demonstrates highly developed skills and experience in business management, systems engineering, operations research, and management engineering. This position also typically requires specialization in multiple software or business applications utilized in an end user environment. The Team Leader will keep abreast of technological developments and applications and users that information to proactively initiate enhancements to mitigate, against future problems. This position will also often coach and mentor less senior support professionals.
This position may require on-call responsibilities and rotational shift coverage (early and late shifts).
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation. Acts as a liaison to other AtlantiCare departments.
QUALIFICATIONS
EDUCATION: Bachelor's degree required in Computer Science or Healthcare related fieldor Associates degree with 10 years healthcare information systems experience
EXPERIENCE:
- Minimum five (5) years' experience with the application, module or equivalent systems as assigned.
- Advanced knowledge of the assigned applications in multiple functional areas
- Expert knowledge of the assigned applications in at least two functional area
- Ability to mentor Analyst I and II and III.
- Minimum one (1) year experience managing medium to large projects
- Valid New Jersey Driver's License.
PERFORMANCE EXPECTATIONS
- Assists the management team with strategic and tactical planning activities
- Works with vendor relations staff and management team to assist with the development of the business terms in contract negotiations.
- Leads the team to align work efforts to meeting timelines and proactively manage any barriers to success.
- Participates in evaluating the staff competencies, performance and evaluations.
- Participates in developing the staff Performance / Development plans.
- Act as first level escalation point for staff.
- Facilitates cross-training of staff to assist in their career development, improve job satisfaction, and increase the collective expertise of the IT department
- Leads by example, motivates and promotes positive team morale.
- Coordinates application upgrade schedule while adhering to AIT process/policy.
- Monitors, reviews and implements necessary process changes in collaboration with leadership team (i.e, trouble ticket trending, change management, work flow, documentation, cross training, etc.)
- Demonstrate ingenuity, self-reliance and resourcefulness. Able to take needed action without direct instructions
- Manages projects (i.e, team assignment, project lead, work load balancing, etc.)
- Facilitates user processes improvement through system enhancements and optimization, i.e. automation of tasks.
- Pro-actively manage regulatory system requirements to meet required timelines. Possesses understanding of downstream impact of proposed system changes and works proactively with affected departments for effective and timely implementations. Understands impact of the system requirements/changes on the business unit operations.
- Possesses logical structured thinking abilities and can develop sound business cases to support planning and critical decision making
- Advanced presentation and facilitation skills
- Ability to assume team responsibility in decision making in the absence of the Director
- Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to lead in the team environment.
- Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of AtlantiCare.
- Participates in system design, and Leads the validation and/or remediation sessions.
- Leads in the development of training materials, policies and procedures working in collaboration with other Technical Information Analysts.
- Ensures a smooth and thorough turnover process to technical and operational support.
- Performs other duties as assigned.
- Utilize the ITIL framework in the areas of incident, change and problem management services within AtlantiCare.
- Advanced experience with Microsoft office tools, including Word, Excel, PowerPoint and Visio.
WORKING CONDITOINS
Works with such equipment as computer terminal, fax machine, copier, and telephone. This position requires repetitive motion, fingering, hearing, pushing, reaching, reading, calculating, seeing, speaking, standing, and walking a majority of the time. Occasional driving also required.
REPORTING RELATIONSHIP
This position reports to department leadership.
Total Rewards at AtlantiCare
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Job Category
Information Technology
Hours Per Week
40
Weekends Required?
Yes
Holidays Required?
No
Shift
Days
Posititon Status
Full-Time
Job Details
Pay Range
$93600 - $156000
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
PI280881368