We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community.
OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Technical Writer. We invite you to explore and grow your career with us!
JOB SUMMARY:
The Technical Writer is responsible for developing, managing, and maintaining high-quality risk, policy, procedure, and business process documentation that ensures organizational compliance, operational consistency, and effective risk mitigation. This role integrates technical writing expertise with program and project management by coordinating with various process owners across the organization to ensure employees have accurate, timely, and accessible procedural information needed to meet regulatory, audit, and operational requirements.
ESSENTIAL FUNCTIONS:
- Plan, coordinate, and manage the full lifecycle of procedure and policy documentation, including reviews, revisions, approvals, publishing, and archival.
- Serve as the owner of procedure governance, ensuring consistency in structure, terminology, and risk- and control-related language.
- Partner with L&D to support the maintenance and optimization of documentation repositories and knowledge management systems, ensuring accuracy, version control, and easy access for all users.
- Track documentation KPIs, identify gaps in procedural coverage, and refine documentation processes to improve quality, compliance, and user experience.
- Align documentation with organizational standards, regulatory requirements, and audit expectations, ensuring it identifies control points and clarifies roles, responsibilities, and required steps.
- Work closely with internal stakeholders from various business lines to understand process requirements, decision points, risks, and controls, and assess procedural clarity, risk alignment, and accuracy.
- Research, write, edit, and maintain policies and procedures in collaboration various business units that support compliance with applicable laws, regulations, internal controls, and industry standards.
- Conduct periodic reviews of existing documentation to assess accuracy, compliance, operational soundness, and alignment with risk-management guidelines.
- Partner with Compliance and Internal Audit to ensure procedural updates address findings from audits, regulatory changes, and emerging risks.
- Analyze processes to identify gaps, risks, inefficiencies, or unclear steps; collaborate with business-specific SMEs to recommend and document improvements.
- Translate complex regulatory or technical information into clear, user-friendly procedural content.
- Partner with L&D to support the creation of training materials that accurately reflect updated risk and procedural standards.
- Additional projects, responsibilities, or other duties assigned.
KNOWLEDGE, SKILLS & COMPETENCIES:
- Exceptional technical writing skills and ability to translate regulatory, operational, or highly technical topics into clear procedures.
- Strong understanding of operational risk, compliance requirements, and internal control frameworks.
- Strong program and project management skills; able to manage multiple documentation cycles simultaneously.
- Excellent analytical and problem-solving abilities, with an ability to identify risk gaps and propose solutions.
- Ability to quickly learn and understand new processes, regulations, technologies, and procedural requirements.
- Attention to detail and accuracy, especially in risk-sensitive or compliance-driven content.
- Ability to collaborate effectively across all organizational levels.
- Ability to influence decision-making without direct authority.
- Proficiency in process mapping, needs assessment, and documentation strategy.
- Proficiency in MS Word, PowerPoint, Excel, and documentation management systems.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in English, Technical Writing, Risk Management, Business, or a related field required, or additional years of experience in lieu of degree.
- 5+ years of experience in technical writing, risk/compliance documentation, process/procedure development, or a similar field.
- Experience with process improvement, policy governance, or internal audit preparation.
- Experience collaborating with SMEs and documenting complex, regulated, or risk-sensitive processes.
PREFERRED QUALIFICATIONS:
- Experience in the financial services industry or another regulated industry.
- Familiarity with banking regulations, risk frameworks, or compliance programs.
OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members, and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodation(s) during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.
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