Telecommunications Engineer II

Job Title
Telecommunications Engineer II


Requisition Number
RE50629


Working Title

Department Name
3L600:ITS Networking & Infrastructure


Work Location
Lexington, KY


Grade Level
46


Salary Range
$52,021-85,800/year


Type of Position
Staff


Position Time Status
Full-Time


Required Education

BS



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience

4 yrs



Required License/Registration/Certification

None



Physical Requirements

Long hours sitting in front of a computer. Ability to lift and carry 25 pounds.



Shift

Monday – Friday 8am – 5pm EST (40 hrs/wk). Occasional 24×7 on-call.



Job Summary

Shape the Future of Healthcare Communications at UK Healthcare!

Are you a tech-savvy problem solver with expertise in telecommunications? UK Healthcare is seeking a Telecommunications Engineer II to lead the development and administration of contact centers on the CCaaS platform Five9. In this critical role, you’ll partner closely with internal teams to design intuitive call flows and integrations that enhance patient and provider experiences.


The ideal candidate brings hands-on experience with telecom-related platforms, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Unified Border Element, Informacast, and other key communications tools. As part of our collaborative voice engineering team, you’ll play a pivotal role in troubleshooting, supporting, and optimizing telephony systems to ensure seamless operations.


Why Join Us?
This is a 24-month funded position with the possibility of extension based on future funding availability. Join a mission-driven team that enhances healthcare communications and makes a real impact on patient care and operational efficiency.


If you’re ready to leverage your expertise in telecom systems and drive innovation in healthcare communication, we’d love to hear from you!



Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?
No


Preferred Education/Experience

The ideal candidate will have experience with agent based contact center systems, VoIP telephony, and supporting collaboration platforms. Experience with Cisco CUCM, CUBE, Five9 CCaaS preferred.



Deadline to Apply
06/29/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.