Test Proctor - College Assessment Center

Under the direction of the Associate Director of Admissions Technology & Operations, and working in collaboration with the Site Manager and Admissions department, the Test Proctor in the College Assessment Center administers and proctors the college placement test and other assessments to individuals and groups with fidelity to testing policies and procedures.

• Administer computer-based assessments offered by and through the Assessment Center following all proctoring guidelines. Assessments may be offered in person (on-campus, at high schools, or community partner sites) or over Zoom.
• Maintain confidentiality and security of all test materials, results, test logs, and other test documents. Understand and uphold test procedures; adhere to academic integrity policies and procedures.
• Provide high-quality customer service, ensuring all students, faculty, and staff are treated respectfully and with dignity. Communicate clearly with students and staff on testing processes.
• Perform daily tasks such as monitoring the Assessment Email account/responding to student and staff inquiries, responding to student requests through Google Forms, answering phones, making appointment reminder calls, taking notes, scheduling accommodations room, logging assessments through Navigate360, issuing referrals through Navigate360, following up via phone and email.
• Create placement testing vouchers for students, maintain daily testing schedules, and document as necessary.
• Perform data entry process of placement test scores into the College’s student information system (Banner, CRM Recruit, Navigate360, etc.); collaborate with the Admissions department to maintain the integrity of test scores entered into the SIS.
• Work with the enrollment management staff on special projects such as integrating and training proctors of the Assessment Center with Navigate360 tools (Kiosks, Center’s availability, student appointment scheduling, etc.) and new assessment systems.
• Perform daily site opening and closing procedures.
• Provides data entry and data correction of prospective student information and completes follow-up via CRM (Ellucian Recruit), Banner student information system, and Navigate360
• Serve as a collaborative member of the HCC community in support of student success and campus governance by serving on departmental, divisional, and campus-wide committees
• Perform other related duties as needed to support the programs' goals.

Other required knowledge and responsibilities:

Knowledge of: standard office practices and procedures.

Ability to: maintain confidential and sensitive information; exhibit a pleasant public manner; work independently; exhibit attention to detail; maintain an organized working environment; apply ethical standards to work situations; make work decisions in accordance with HCC's values; show respect and sensitivity for cultural differences, and promote a harassment-free environment; embrace and support constructive change.

Minimum Qualifications:

• High school diploma or equivalent;
• 1-2 years of customer service experience;
• Proficiency in using a personal computer;
• Proficiency with using Zoom;
• Ability to explicitly follow oral and written instructions;
• Excellent verbal communication skills and interpersonal skills;
• Able to work independently and responsibly as well as part of a team;
• Commitment to effectively engage individuals and groups with backgrounds, identities, and from communities different from one’s own;
• Excellent organizational skills;
• Able to work flexible hours weekly including some evenings and weekends;
• Able to proctor the placement test at off-campus locations;
• Ability to work effectively with a diverse faculty, staff and student body.

Equivalency Statement:

We welcome and encourage applicants who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Applicants who do not meet the minimum qualifications and do not have an equivalency statement will not be considered for the position.

• Experience working in a post-secondary environment;
• Experience administering placement tests;
• Basic computer trouble-shooting experience (hardware / software / networking);
• Bilingual (English/Spanish).

Part-time/Non-benefited position

Hourly Rate: $18.00 hour

Hours: Up to 18.5 hours per week